Job Information
Lenovo Service Delivery Manager in Haryana, India
Service Delivery Manager
General Information
Req #
WD00066715
Career area:
Information Technology
Country/Region:
India
State:
Haryana
City:
Gurgaon
Date:
Monday, June 17, 2024
Working time:
Full-time
Additional Locations :
India - Haryāna - Gurgaon
India - Haryāna - Gurgaon
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
The position is within Lenovo’s Services organization reporting to Head Field Service Delivery. This person manages the field service delivery operations for North India region and Sales Partners & customer engagement for services support of Lenovo PCSD ( personal computing & smart devices )
Along with the metrics production, this professional will assist with the successful execution of tactical and strategic activities associated with business & align services in each market based on company objective.
Key KPIs :
• Field Service Delivery day to day operations drive with the authorized service partners (ASP) in the region
• Delivery the results for End to end cycle time (ECT) for the Open work orders, CX matrix in terms of Top3 Box ( T3B), Repeat repairs, Parts consumption, Part return rate (RMA), Hygiene parameters implementation at service centers, Key ASP programs etc. as per the India targets
Regular engagement with consumer & SMB segment sales team and sales partners to ensure meeting the PSAT survey defined goals and continuous improvement on these goals of PSAT.
Additional Locations :
India - Haryāna - Gurgaon
India - Haryāna - Gurgaon
India
India - Haryāna
India - Haryāna - Gurgaon , * India - Haryāna - Gurgaon