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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express has embarked on an exciting transformation driven by an energetic new team of an inclusive pool of candidates to give all an equal opportunity for growth. Service Operations is responsible for providing reliable platforms for hundreds of critical applications and utilities within American Express

Primary focus is to provide technical expertise and tooling to ensure the highest level of reliability and availability for critical applications. Able to provide consultation and strategic recommendations by quickly assessing and remediating complex availability issues. Responsible for driving automation, efficiencies to increase quality, availability, and auto-healing of complex processes.

Senior Information Security Analyst – Technology Issues and Events Management

It’s more than protecting information, it’s protecting people.

Operational risk management is a key component of our operating model as it upholds the trust and security that is central to our brand promise and is critically important to the company’s ongoing growth and success. The Technology Issues and Events Management team has the responsibility for coordinating the issue management function across all American Express Technology functions. The team provides end-to-end resolution and governance for all Operational Risk Events (ORE) and Corrective Action Plans (CAP) including strengthening the control environment while enabling growth and ensuring flawless customer experiences.

You won’t just see the problem, you’ll drive the solution

On a daily you will be asked to:

• Perform hands-on issue resolution management, guidance, and monitoring of various Capabilities to ensure ORE and CAP guidelines and landmarks are met timely and align with governance and compliance mandates.

• Collaborate with key team members on operational risk processes for Technology, such as loss events and compliance issues and ownership of events.

• Manage and facilitate ownership issues and concerns in risk and Bank forums.

• Facilitate and Lead Technology Ops Excellence risk and governance forums

• Support Technology partners to ensure that effective Issue resolution (via Loss Event and Corrective Action management) is implemented

• Build and maintain excellent relationships across Technology and Business Unit Operational Excellence teams

• Work closely with senior leaders and their representatives to ensure appropriate risk management, mitigation and/or elimination

• Ensure deliverables satisfy objectives and the expectations of a variety of partners, including the CIO, CISO and other senior leaders within Technology and other areas.

• Partner with key technology leads to implement process improvements and controls across Technology as related to OREs.

• Perform thematic root cause analysis and collaborate on recurring technology caused events to identify unmitigated risks and areas for control enhancements.

• Lead process redesign efforts to ensure detailed and timely documentation and analysis of OREs and CAPS which includes the identification of relevant risks and implementation of mitigating controls.

Minimum Qualifications:

• Bachelor’s Degree in related field.

• 5-7 years of risk management, controls analysis, and/or 10 years issue management/remediation experience required

• Experience with the development and/or assessment of IT General Controls

• Deep understanding of compliance, risk management and internal IT control frameworks

• Outstanding ability to engage, educate, influence, and collaborate across organizations

• Experience in assessing technology risks and responding through development of controls

• Experience working with audit, compliance, operational risk, regulatory, and/or control functions

• Solid ability to synthesize large amounts of data into short key messages and identify and analyze related trends

• Consistent record of adjusting quickly to shifting priorities, multiple demands, ambiguity and rapid change

• Strong interpersonal and partnership skills / ability to develop relationships with peers in business unit and central operational risk management group

• Cyber security knowledge

• Proven ability to translate complex technical information into clear, accessible concepts for diverse audiences.

• Proven experience with industry GRC tools like, RSA Archer, OpenPages, MetricStream, etc.

• Strong MS Office skills (Excel, Power Point, Word).

Preferred Qualifications:

· CISA, CISM, or CRISC

• Master’s degree

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technology

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24011562