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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This is a hybrid position based in Hartford, CT. While classes are in session, the expectation is to be in office 5x per week. 50-75% travel will be required

The Training Delivery Senior Analyst is responsible for leading and coaching both Claims and Customer Service colleagues through their onboarding and job specific learning journey to include new hire, upskilling and reskilling. Through strong business connections and extensive review of data the Training Delivery Senior Analyst will work to improve business metrics and enhance the member experience. Responsible for developing a Learning Culture by promoting and fostering a corporate learning culture through sharing best practices across learning groups. Integrating practices to increase efficiencies, simplify content and information, including collaborating across teams.

• Facilitate informal and formal learning solutions in a manner that is both engaging and effective using various learning methodologies * Reinforce learning objectives/competencies, through hands-on activities, knowledge-based assessments & formal/informal observations * Partner with business leaders, Enterprise Training. program owners, and design team to align learning solutions with business objectives and expected outcomes* Initiate & participate in the administrative process of performance/classroom management* Drive performance by providing coaching using clear, constructive feedback to learner highlighting opportunities, as well as strengths * Inspire thinking, learning and collaboration between learners creating a team dynamic * Create a safe, positive learning environment where learners feel free to share and ask questions * Maintain current business knowledge and skills in designated business area * Demonstrate a positive “can-do” demeanor building learner excitement and confidence* Ensure compliance with the CVS Health code of conduct* Display Heart at Work behaviors (putting people first, join forces, inspire trust, rise to the challenge, create simplicity, champion safety and quality) and accelerating our purpose and strategy.* Lead through influence by setting a positive example in the classroom, maintaining boundaries by exhibiting positive behavior and discouraging conduct that does not reflect our Heart at Work behaviors * Complete training assignment(s) within allotted timeframe resulting in colleague role readiness* Administer Kirkpatrick’s level of evaluations (1-4) during and after facilitation to measure effectiveness of learning program* Collaborate with Enterprise Training. Program owners and senior training delivery colleagues to provide recommendations for modification to learning program and/or facilitation to improve & enhance effectiveness of overall program* Accountable for the accuracy of learning program content (facilitator guides, participant guides, activities, etc.) and initiate development and/or maintenance* Maintain records of training program, including measurements, evaluations, colleague progress report, and course/class records in Learning Management System* Communicate effectively and proactively with Training Delivery leadership, program owners, and business partners.

• Drive business and Training Delivery KPI’s (Key Performance Indicators) and metrics* Establish credibility as an instructor to include addressing & following up on all inquiries

Required Qualifications

• 2+ years of experience in Education/Delivery - Delivery experience should be face to face but also virtual

• 2+ years of experience in coaching/mentoring

Preferred Qualifications

• Proficient in organization, time management, and problem solving

• Can work independently as a self-starter

• Background in the health care industry – Claims processing and Customer Service

• Experience in Project Management

• Knowledge of Kirkpatrick Level of Evaluations

• Experience in Performance Consulting

Education

Bachelor’s Degree or equivalent work experience

Pay Range

The typical pay range for this role is:

$43,700.00 - $107,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/21/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.