Job Information
Quinnipiac University Assistant Director for Student Accounts (One Stop) in Hamden, Connecticut
Overview:
One Stop is excited to invite applications for an energetic and detail-driven Assistant Director for Student Accounts! In this pivotal role, you'll oversee the seamless management of university student accounts, from invoicing and payment plans to handling outside scholarships, partnership agreements, and federal and state payments. You'll play a key role in ensuring accounts are managed with precision, including reviewing them for internal and external collections. Reporting directly to the Director of Business Operations, you'll be a vital part of ensuring compliance with state and federal policies while delivering exceptional service to our students, staff, and faculty! Join us in making a real impact!
About Quinnipiac: Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,000 students in more than 130 degree programs through its Schools of Business, Communications, Education, Computing, and Engineering, Health Sciences, Law, Medicine, Nursing, and the College of Arts and Sciences. Our 21 Division I teams have achieved remarkable success, boasting multiple conference titles. This includes a 2023 NCAA National Championship win in ice hockey, a three-time defending national champion women's rugby team, and a trip to the Sweet 16 for our women's basketball team. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review's "The Best 388 Colleges." The university is in the midst of program expansion and renewal for both traditional and adult learners, attraction of diverse communities, development of innovative corporate partnerships, and construction of an ambitious set of capital projects. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.
Responsibilities:
Oversee the student accounts receivable program, including, but not limited to, billing, payment plans, account reconciliations, payment administration, collection procedures, write-offs, bad debt, resolving discrepancies, and communication
Run and analyze billing reports for accuracy. Work closely with Controllers Office for quality assurance and quality control
Receive and record student payments. Reviews daily cash reports. Assist with the disbursement of financial aid funds
Basic knowledge of all active chapters of the GI Bill to serve as a point of contact to electronic third-party billings organization such as Sam.gov, Tungsten, AmeriCorps, and WAAF.
Review student accounts for accuracy, including withdrawals, refunds, waivers and third party discounts
Review assign students accounts and process withdrawal forms in accordance with QU withdrawal policy. Work closely with financial aid to ensure R2T4 accurate charges
Other duties to include processing mail, answering phones, replying to emails, and filing. This is a customer facing position with experience in customer service and computer skills required
Enforce university policy regarding registrar, student finance, financial Aid, residential life, and auxiliary services offices
Attend meetings with other pertinent departments and student organizations that will help shape policies and procedures for One Stop
Additional duties as necessary
Able to work varied hours during peak time, weekend hours to support key events regarding enrollment. Also, able to support processing payments during QU closure for winter break.
Education Requirements:
Bachelor's degree preferred
Experience may substitute for some of the above education requirements
Qualifications:
2-3 years of proven experience in student accounts, financial aid, or bursar operations
Strong leadership and supervisory experience
Results-oriented with exceptional communication and interpersonal skills.
Preferred experience with ERP systems such as Ellucian (Colleague), Perceptive Content/Image Now, and TouchNet
Skilled at identifying workflow inefficiencies and implementing process improvements
Flexibility to work extended hours during peak periods and weekends for key enrollment events, as well as the ability to process payments during university closures, including winter break
Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion
Special Instructions to Applicants:
TO APPLY:
Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac' commitment to diversity and inclusion, and contact information for three references on the application form.
We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.
Quinnipiac University is an Equal Opportunity Employer.