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About this role

About the Role

As part of the Application Packaging, Automation & Monitoring team, the DEX Monitoring Lead will play a crucial role in enhancing our end-user device infrastructure. This role focuses on next-generation end-user monitoring, leveraging tools that measure and continually improve the digital employee experience. These tools are vital for modern digital workplaces, providing near real-time processing of aggregated data from endpoints, applications, and employee sentiment. This role will drive self-healing automations, optimize support, and enhance employee engagement.

Key Responsibilities

As a DEX Monitoring Lead, you will:

• Define, build, and prioritize product backlogs to deliver value to our business users quickly and safely.

• Ensure governance controls are in place for products to mitigate Information Security risks and Compliance considerations.

• Collaborate with peers, squad members, and engineering leads to prioritize and coordinate projects and tasks.

• Liaise with vendors and third parties to escalate issues and advocate for feature and enhancement requests.

• Provide technical and process support for our products and offer guidance where appropriate.

• Maintain and enhance existing code deployed in our environment.

• Design and develop new code-based solutions as needed for the environment.

• Engage with ongoing projects and initiatives, suggesting automation strategies.

Qualifications

• 6-8 years of experience in managing monitoring tools, e.g., ControlUp / Nexthink, etc.

• Proficiency in data reporting and developing customized reports using PowerShell and other scripting tools.

• Understanding of operating system architecture to effectively correlate data against incidents.

• Ability to operate as a Business Analyst and manage cross-functional projects/initiatives.

• Proven track record in driving global initiatives/roll-outs in partnership with other technology teams.

• Experience in managing vendor services, SLAs, Governance, and upcoming.

• Ability to drive integration among various systems.

• Proficiency in developing scripts using technologies like PowerShell, etc.

• Excellent communication, analytical, and organizational skills.

• Ability to work across cross-functional teams and independently.

• Willingness to learn and participate in team projects.

Preferred Experience

• Experience/certification in working with monitoring tools (ControlUp, Nexthink, etc.)

• Previous experience in a Desktop Support or Infrastructure Support role.

• Experience in driving overall adoption of such tools.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.