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Job Information
CBRE Centre Coordinator - The Friary Centre in Guildford, United Kingdom
Centre Coordinator - The Friary Centre
Job ID
167828
Posted
25-Jul-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Guildford - England - United Kingdom of Great Britain and Northern Ireland
Centre Coordinator
Role Purpose
To supervise & coordinate day to day onsite operations and administration.
Key Responsibilities
People
Act as main point of contact for tenant and customer liaison. Ensure that feedback is logged and directed to the appropriate person within the Centre Management team. Track all feedback to ensure closure. Escalate any issues to the Centre Manager.
Create an effective, engaging, and efficient communication programme to include quarterly retailer briefings, tenants’ meetings, handbook, and regular updates through newsletters and in-centre app.
Implement centre retailer and owner satisfaction surveys, managing results and detailing an improvement strategy to ensure year on year improvement
Answer telephone, ensuring that all queries are dealt with or passed onto the relevant person and greet visitors to the management suite in a welcoming and professional manner.
Collate and process expenses on behalf of the Centre Manager.
Be point of contact for any IT issues for the Centre Manager’s team.
Responsible for the distribution of any updates to policies and procedures to the relevant teams
Take minutes for any meetings in order to support the centre management team
Order any stationary as and when required, e.g. Business Cards, IT Equipment etc.
Commerciality
Collate specific and meaningful anecdotal information on retailer performance to help establish the sustainability of individual retailers and category groups, aligning findings to the turnover report
Keep the wider business and leasing teams abreast of retailer performance & footfall
Support the Centre Manager with regards to the preparation of business/asset plans
Support the Centre Manager / Operations Manager with the required admin support to successfully manage the relationship with key service partners including monitoring performance by KPIs, Elogbooks etc.
Quality Control
- Assist with any changes to processes/procedures and ensure they are distributed accordingly
Compliance
Assist with monitoring and maintaining centre compliance to CBRE standard policies and procedures.
Maintain records of accidents/incidents and ensure that reporting procedures and followed.
Assist with the end-to-end coordination of the CBRE permits and permissions system for all contractors. This includes compiling all Health & Safety documentation, initial review of documentation, scheduling of works, monitoring of works, tracking insurance levels and expiry dates, filing control and close out reviews.
To support environmental management initiatives for the centre, in compliance with CBRE/client policies.
Other
Manage the petty cash for the centre, ensuring the correct process is followed at all times.
Raise purchase orders for all centre expenditure and approve invoices for payment in line with procedure.
Distribute post.
Arrange any travel requirements for the centre management team as and when required
Administer lost property ensuring the correct process is followed.
Facilitate unit (vacant or occupied) inspection for leasing purposes
Support the duty management function as a member of the management team as required.
Any other duties as directed by your Manager in accordance with the needs of the business.
Competencies
Analytical Thinking
Commercial Awareness
Concern for Impact
Customer Focused
Planning and Organising
Results Focused
Team Working
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
CBRE
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