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Salesforce System Administrator

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The Salesforce Administrator is responsible for the administration and support of all solutions implemented within the Group Truck NA (GTNA) Salesforce org. The Salesforce Admin serves as a primary support contact for users who may need assistance with functionality and/or data within the solution. The Salesforce Admin is responsible for maintenance, configuration, reporting and training.

The Salesforce Administrator will work closely with all members of the GTNA Salesforce team and interface with business users and stakeholders to develop future plans and provide enhancement suggestions based on feedback and current system assessment. The Salesforce Admin will also be expected to assist in mentoring of other SFDC resources on configuration, testing, delivery & training best practices.

The Salesforce Administrator will interact with Architects, stakeholders and global teams to ensure that business needs are fulfilled. You will have great opportunities to influence our way of working and drive continuous improvements together with the teams. For this position we put a high focus on interpersonal skills and attitude. You are passionate about people, customer value and technology. You have a proven record of the ability to make and influence decisions and create strong networks.

Core Responsibilities

• Handle all basic administrative functions including object creation, workflows, assignment rules and other routine tasks

• Assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

• Implement and maintain solutions for both Customer and Partner Communities

• Develop, maintain and constantly improve a reusable repository of tools, templates, best practices and methodologies to manage the execution of solutions and initiatives being deployed on Salesforce.com platform

• Complete regular internal system audits and prepare for upgrades

• Install and maintain multiple AppExchange solutions in order to enrich data and processes

• Assist in training and/or mentoring of new members of the Salesforce.com team

• Under self-direction, provide technical & functional support for Salesforce including:

• System modifications relative to business change and user need,

• Resolution of technical application issues,

• Help desk assistance direct to the end user community & potentially through line of business teams,

• Support of the transition of data to Salesforce,

• Delivery of data analytics (reporting, dashboards, etc.) in support of business functions.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Demonstrated ability to meet deadlines, handle simultaneous requests, and manage laterally and upwards

• Ability to research and interpret technical documentation such as release manuals and install guides

• Advanced understanding of Salesforce roles, profiles, field level security and permission sets

• Advanced understanding of CRM Sales and Community fundamentals for accounts, contacts and opportunities including custom fields

• Creative and analytical thinker with problem-solving skills

• Excellent computer skills in a Microsoft Windows environment.

• Effective verbal, written communication skills and relationship building skills.

• Ability to work with various departments and foster teamwork.

• Ability to work independently with minimal supervision.

• Demonstrate resourcefulness and initiative in dealing with daily assumptions.

• Balanced understanding of long-term and short-term perspectives.

• BS/BA degree, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

Experience Required

• Minimum three to five years of experience as a Salesforce.com administrator.

• Additional three years of experience as a Salesforce user is appreciated.

• Experience with multiple Salesforce offerings, including Sales Cloud, Experience Cloud, Marketing Cloud Account Engagement, DevOps Center, Mulesoft, etc.

• Understanding of AppExchange solutions, including Ownbackup, Conga Composer, Adobe Sign, Qualtrics, etc.

• Ability to understand and troubleshoot complex situations to find the most optimal solution.

• Strong understanding of Salesforce, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.

• Strong understanding of Salesforce.com best practices and functionality.

• Previous experience working in an agile environment.

• Performs well in high-pressure, fast paced environment – both independently and as a team member.

• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.

• Ideal candidate will be highly motivated with a strong sense of urgency.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Family building benefits, including fertility support and adoption assistance

• Generous paid caregiver and parental leave policies

• Competitive medical, dental and vision insurance

• Competitive matching retirement savings plans

• A working environment where your safety, health and wellbeing come first

• Programs that make today’s challenging reality of combining work and personal life easier

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Job Category: Information Technology

Organization: Group Digital & IT

Travel Required: Occasional Travel

Requisition ID: 10691

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro