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Job Summary

Job Title: Frozen/Dairy Assistant Department Manager

FLSA Status: Hourly

Reports To: Frozen/Dairy Department Manager

Provides assistance to the Frozen/Dairy Department Manager by working closely with all Frozen/Dairy associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met.

Frozen Food & Dairy Department Leaders guide a team of Associates who showcase a wide variety of the best frozen and dairy products while simultaneously providing Festivals high standard of guest service.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs tasks as delegated by the Frozen/Dairy Department Manager and effectively leads the Frozen/Dairy Department in the absence of the Department Manager

• Reinforces Festival culture, guest service, and performance expectations to all Frozen/Dairy associates

• Trains new Frozen/Dairy associates, and re-train and coaches as necessary

• Assists in writing and conducting performance reviews of Frozen/Dairy associates

• Documents violations of company policies/procedures by Frozen/Dairy associates and conducts appropriate corrective action, up to and including termination

• Answers questions and provides guidance to all Frozen/Dairy department associates

• Has a strong desire to grow his/her leadership skills and actively pursues ways to become a better servant leader

• Ensures all department standards are being met in the Frozen/Dairy department

• Observes sales floor and back stock conditions; takes action to correct areas of opportunity

• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold

• Communicates and works cooperatively with Store Director, Frozen/Dairy Manager, other department managers and Frozen/Dairy associates to maintain standards and exceed guest expectations

• Provides excellent services to all guests

• Assists guests with finding items they are looking for

• Takes orders and other special requests

• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received

• Assists all department associates with daily responsibilities while leading by example

• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed

• Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues

• Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm

• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

• Other duties as assigned

  QUALIFICATIONS

  To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to deal tactfully and effectively with guests and associates

• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment

• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety

• Ability to use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor

  PHYSICAL DEMANDS AND WORK ENVIRONMENT

  The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Standing for extended periods of time.

• Lifting up to 50 pounds on an occasional basis

• Frequent exposure to extreme temperatures

  WORK SCHEDULE

  The Frozen/Dairy Assistant Department Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

  #FFHIGH

Company Overview

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.Here are a few of the ways we support our associates:• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.• Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Location : NameSuamico

Requisition ID 2024-42235

Requisition Post Information* : Posted Date 1 month ago (4/4/2024 11:44 AM)

Category (Portal Searching) Store Leadership