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Citizens FCRA Tradeline Testing & Remediation Consumer Ops. Execution Sr. Manager in Glen Allen, Virginia

Description

In this role, you’ll experience new things, create new opportunities, think beyond your role, and make an impact. As the FCRA Tradeline Testing & Remediation Consumer Operations Execution Senior Manager, you will be responsible for the management of projects for the business unit (e.g., strategic change management, implementation new products, systems/technology, process reengineering, establishment of control procedures) and/or managing the day-to-day running of the infrastructure elated to tradeline testing activities of Consumer Products, FCRA and/or CRA. This includes managing FCRA tradeline testers and remediation specialists supporting Citizens FCRA program across the following products: Credit cards, Mortgage Loans, Lines of Credit, By Now Pay Later, or Auto Loans. You will report to the Senior Vice of President of Enterprise FCRA and will assist in driving our strategic vision and developing meaningful working relationships across organizations. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

  • Primary focus of the role is on day-to-day operational execution, although role will also include contributing to strategic planning within area of expertise.

  • Manages, develops, implements, and monitors high-level business strategy by creating, deploying, and measuring corporate business strategy and ensures that the results are monitored.

  • Manages, develops, and reviews all strategic growth / diversification and financial business plans including potential mergers, acquisitions, and divestitures.

  • Manages high-level business strategy, coordinating business architecture, making general assessments of new business opportunities, and analyzing trends and drivers within business areas and locations to optimize medium term strategy.

  • Supports Senior management in their efforts to grow the business and are accountable for the communication of strategic business decisions.

  • Provides support on process reengineering, information management, technical implementation, and business strategy.

  • Effectively manage and develop the team including FCRA tradeline testers and remediation specialists supporting Citizens FCRA program across all product lines.

Minimum Qualifications:

  • 5-7+ years of credit bureau reporting experience

  • 3+ years of direct supervisory, or management experience

  • Operational knowledge of the CDIA’s Credit Reporting Resource Guide (CRRG), as well as the ability to apply the Metro 2 requirements/standards across all banking products as applicable.

  • Understanding and working knowledge of Fiserv, ALS, TSYS, MSP, and Debt Manager servicing platforms

  • Thorough understanding of all federal and state regulatory requirements related to the Fair Credit Reporting Act and Data Furnishing.

  • Strong organizational and time management skills.

  • Strong proven written/verbal communication skills

  • Demonstrated success to work independently and effectively under tight deadlines.

  • Excellent analytical abilities and problem solving skills

  • Ability while processing daily tasks to consider process improvements simultaneously

  • Strong ability to multi-task; utilize effective organizational skills; and effective time management skills

  • Intermediate level experience successfully utilizing Microsoft Office Suites including Word, Outlook, Excel & PDF Creation/ Conversion.

Preferred Qualifications:

  • Experience in an operational and regulatory environment such as FCRA, Risk, Compliance, Internal Audit

  • Experience in bankruptcy and charge off

  • Demonstrated past job history stability

Education, Certifications and/or Other Professional Credentials

  • High School or GED required minimally with 5+ years of relevant direct work experience.

  • Bachelor’s Degree in business-related field strongly preferred

Hours & Work Schedule

  • 40 Hours per Week

  • Work Schedule: Mon.-Fri. 8:30-5 PM ET with the potential for Hybrid and/or Work from Home

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

06/28/2024

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