Military Spouse Connection Jobs

Description We are offering a contract to permanent employment opportunity for a Customer Experience Specialist in the construction/contractor industry, located in Fremont, California. This role will involve assisting clients throughout the home building process, managing billing activities, and serving as the key point of contact for customer inquiries. The workplace is on-site and the job function includes handling account queries and building strong client relationships.

Responsibilities:

• Assist clients throughout the home building process, providing them with accurate and timely information

• Manage billing activities, ensuring accurate and timely processing of invoices and payments

• Handle account queries, resolving any discrepancies in billing

• Serve as the key point of contact for customer inquiries, and facilitate resolution of any concerns or issues

• Build strong client relationships that promote trust and loyalty

• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, and maintenance of the home

• Coordinate with the Construction Department staff and contractors to ensure the completion of walk-through repairs

• Schedule and supervise subcontractor repairs in homes after delivery to homeowner

• Evaluate subcontractor and product performance, providing ongoing information related to quality of workmanship and materials

• Maintain positive homeowner relations, providing homeowners with knowledgeable, timely, and detail oriented service. Requirements • Minimum of 1 year experience in a customer service role within the construction or contractor industry

• Proven skills in customer account management

• Demonstrated ability to enhance customer satisfaction

• Experience in providing post-sales support to clients

• Excellent interpersonal and communication skills

• Ability to handle customer queries and complaints effectively

• Proficiency in using customer service software and CRM systems

• Strong problem-solving skills and the ability to make decisions under pressure

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

• High school diploma or equivalent; higher degree from a recognized institution would be a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .