Military Spouse Connection Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Colleague Services (CS) organisation at American Express delivers exceptional colleague experiences across thousands of colleague transactions every day from payroll through to benefit selection and vendor management.

This is an exciting opportunity to support the France Benefits operational environment.

In addition to the day-to-day business as usual management of the France benefits portfolio, the role will work closely with the Colleague Total Rewards and Wellness (CTRW) strategy team on the operational implementation of the France integrated benefits strategy.

This role involves high levels of collaboration with our internal teams and external vendors.

This role is France benefits specific.

In this role you will collaborate to the evaluation of solutions/options to recommend and implement solutions for operational problems.

Where the solution impacts the employee experience/benefit design the role will need to work with the CTRW France team to ensure the solution is in line with the strategy and benefit policy.

When operational issues arise, this role will be collaborating on the analysis of the route cause, supporting the solution development and where necessary facilitating the resolution with internal and external stakeholders.

Flexibility and adaptability are critical attributes.

Key Responsibilities:

• Benefits Administration: Partner with benefits vendors and internal stakeholders to ensure the efficient use of employee-facing benefits platforms (e.g. company cars, medical insurance, meal vouchers, etc.) to provide an excellent end-to-end employee experience from benefits enrolment to delivery. Develop an understanding of data flows through systems (internal and external) to identify and implement process improvements.

• Communication: Update and maintain online benefit content for accuracy, relevance, and compliance. Monitor internal benefit inboxes and respond to queries, escalations and complaints. Trouble-shoot and as necessary consult with others regarding how benefits are processed, or issues resolved.

• Project management: Support the operational implementation of new benefits and changes to existing programs per the France integrated benefits strategy. This may involve internal and external stakeholders, regulatory understanding, new process, and procedure development coupled with challenging time scales.

Minimum Qualifications

• Innovative and creative thinker, with excellent problem-solving skills.

• Good level in French an English

• Good communications skills and flexibility

• Strong ability to build & leverage internal & external relationships in a cross functional environment

• Adaptability, when projects/initiatives need to deviate from original plans or shift directions based on changing needs and priorities

• Good knowledge of HR systems, processes, and protocols

• Good knowledge of excel and analytics tool

• A desire to have fun and deliver in a fast paced and high performing team

• Knowledge of France Benefits programs, industry regulations, restrictions, and laws are a plus

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Human Resources

Primary Location: France-France-Rueil-Malmaison

Schedule Full-time

Req ID: 24011782