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Job Summary:

Company: Live Nation (UK) Music

Department: VIP Nation International

Location: Farringdon, London

Reports to: Director of Operations

Working Hours: Permanent, full-time. Some evening and weekend work will be required. With national and international travel

Role Description

Working within VIP Nation International you will help overseeing all aspects of the fulfilment of the

Mastercard Priceless Experiences across arena and stadium tours in the regions (UK, EMEA, Asia, NZ, Australia). In this role you will lead the operations touring team in creating and delivering these experiences at some of the world’s biggest live acts.

For this role you should possess exceptional communication, interpersonal and leadership skills.

Having experience in the following roles: Facility Co-ordinator, Event Project Manager, Tour Rep, Production Co-ordinator, Venue Management, Brand Partnerships (in house or agency) would be a distinct advantage.

What it’s like to work in the Team

Our team is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.

Who you are

Competencies / Skills / Knowledge / Experience

• Excellent verbal communication skills

• Experience in live entertainment and/or brand activations is essential

• Experienced in the fulfilment of VIP activity across international tours would be advantageous

• Accurately managing budgets to deadline

• Previous experience in managing a team of event staff

• The candidate should have previous experience in writing and delivering briefings to an appropriate standard

• Basic understanding of Health and Safety requirements, including risk assessments and familiarity with all prevailing event day emergency plans.

• Proficiency in Microsoft applications especially Excel is essential.

• Basic knowledge of basic food hygiene and liquor licensing regulations would be an advantage.

• Previous corporate /private events experience would be a distinct advantage

• Experience in a customer services environment, ideally in a dispute resolution capacity

• Good command of written English and additional languages would be an advantage

• Previous experience in an admin heavy role is desirable

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Proactive and demonstrates initiative

• Organised and deadline focused

• Self-motivated and takes ownership for personal and technical development

• Adaptability in any given situation

• Commitment and willingness to learn

What the role includes

• Project manage all aspects of the delivery of the Mastercard Priceless Experiences and ensure overall synergy

• Help with initial concept of events and be responsible for event space / lounge bookings relative to the MPE

• Help with proposal deck creation alongside the VIP Nation team

• Manage budget set ups, monitoring and reporting for the MPE

• Co-ordinate logistical arrangements across international markets including shipping of equipment and end of tour returns

• Help book, brief and manage touring MPE representatives

• Agree and compile entry information and timings for letters/emails and itineraries for guests.

• Manage administrative tasks using tools such as Mailchimp, Attendium, Saleforce, Concur etc..

• Compile and disseminate briefing packs + analyse post show reports and act based on VIP rep and internal sales and marketing feedback

• Monitor staffing levels at shows for the Mastercard Priceless Experiences

• Assist in ensuring specified goods and services are delivered to the customers before, during and after the event, as may be appropriate.

• Assist in sourcing suppliers, including facilitating tender processes (where required).

• Deal with any event day customer issues which local event staffing or touring reps are unable to resolve.

• Comply with LN agreed policies and procedures including Health & Safety policies, always complying with the requirements of the Health & Safety and other regulations. To ensure that all appointed agents comply with all relevant legislation: health and safety, food hygiene, trade descriptions, planning, and licensing (liquor and gaming) and venue regulations.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: 24th June 2024. We reserve the right to close applications at any time.

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About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.