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The person in this position - Application Support I will be the first point of contact for most customer inquiries related to ASCO Numatics and/or Aventics products. This person needs to be very organized to keep track of the cases and respond to every single request on a timely and effective manner. The candidate on this position needs to be a quick learner, this role demands continuous improvement and development of technical skills, the candidate must be a proactive technician eager to learn and collaborate effectively in a constantly changing environment.

In this role, your responsibilities will be

To identify and provide reliable solutions for all technical applications to assure complete customer satisfaction. Make necessary engineering calculations to support product selection/recommendation. To increase revenue by providing world class technical support and customer service to end users, sales team, distributors, OEMs, business partners and subsidiaries in a team-based environment. Working in conjunction with the sales team as the key technical advisor and product advocate.

• Responsible for handling technical inquiries for ASCO and Aventics/Numatics products lines as valves, manifolds, fieldbuses, pressure/temperature switches, combustion products, sensors, FRLs, pneumatic and RCS products.

• Responsible for handling pricing requests for domestic and international products (RFQs)

• Provide application support and solutions for ASCO, Numatics and/or Aventics products.

• Provide accurate quotations based on customer and application requirements.

• Work on special projects assigned by the team lead/managers.

• Provide troubleshooting and solutions to warranty and quality issues.

• Ensure files and quotes remain current and organized.

• Comply with service level agreements and performance indicators as required by the organization.

Who you are:

You build and deliver solutions that meet customer expectations. You provide timely and helpful information to individuals across the organization. You create teamwork allowing others across the organization to achieve shared objectives.

For this rol, you will need:

• Technical Support or Customer Service Experience: 1-3 years

• Education: Technical degree and Engineering Student (1-2 years) in any of the following disciplines Electronic, Electrical, Mechanical, Electromechanical or Chemical*

• English Level: B2

• Performance: Successful or above

Working Conditions

Application and Technical Support team delivers assistance to US customers therefore the person on this position must comply with US business hours and working days.

• Schedule: Monday through Friday from 8am to 5pm EST

• US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.

Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

• Black Employee Alliance

• Diverse Abilities

• HOPE

• LGTBIQ + Allies CR

• Costa Rica SOMOS

• Mosaic

• Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 23016397

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.