Job Information
J&J Family of Companies Customer Development Manager in England, United Kingdom
Customer Development Manager - 2407020695W
Description
Kenvue is currently recruiting for a:
Customer Development Manager
This position reports into a Senior Customer Development Manager within our Pharmacy Team and is based at High Wycombe.
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
What You Will Do
Due to our continued growth and internal moves and progression, we are thrilled to offer opportunities for driven Customer Development/Account Managers to join Kenvue in our Healthcare & Baby, Oral Care, and Hair Care portfolios. You will deliver business targets, manage forecasting and spending, and build Joint Business Plans with key retailers. In this fast-paced environment, you will identify growth opportunities, foster strong customer partnerships, and develop creative solutions. Ultimately, you will implement business strategies, track key performance indicators, and ensure compliance with Healthcare Guidelines.
Key responsibilities include:
Delivery of specified business targets (sales, spend and profit targets - INS, TCI, NTS, Net GP)
Full forecasting and spend management, making accurate forecasts to your business team and Commercial Excellence contacts
Responsible for building positive and collaborative relationships with your customer contacts, and representing your customers’ requirements to the Kenvue business
Building and supervising a Joint Business Plan to ensure delivery of key metrics for the Kenvue and business partner
Develop a solid understanding of the market and keep track of the market activity to share information regarding changes or new activity in the marketplace
Identifies and progresses incremental growth opportunities within your business which is a fast paced and progressive landscape
Supports business improvement projects beyond immediate role responsibilities
Influence & Impact
Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques
Follows the negotiation process to achieve a positive agreement with the customer
Motivates and encourages peers and others to achieve higher levels of performance
Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision
Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm
Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company
Customer Genius
Understands and leverages Kenvue’s strategic business objectives including customer segmentation and retailer life cycle to develop a winning customer plan
Leverages understanding of customers, including key decision makers, and the business to optimize account penetration and account management effectiveness
Fosters customer partnerships that are relevant, compelling, and differentiated from the competition
Has built strong, reciprocal, trusted relationships across organizational and functional boundaries
Identifies areas of misalignment between customer and Kenvue and works to mitigate the potential negative business impact
Viewed by customer organization and cross-functional partners as a “customer champion” and enabler of productive action
Agility
Challenges status quo and continuously seeks business improvements
Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best possible solution
Considers both short and long-term impact of decisions and develops alternative strategies to improve flexibility of thinking
Displays conviction to support an idea, while simultaneously recognizing when and if to acquiesce
Insights & Activation
Translates shopper, customer insights into actionable category strategies and tactics that drive measurable results
Builds compelling in-store excellence (ISE) recommendations, gains customer consensus and executes initiatives (i.e. NPI, joint campaigns, etc.,) to drive category and brand growth
Understands key competitor go-to-market strategies and incorporates this information into business plans to win in the market
Actively identifies potential execution issues and addresses these with the customers prior to activation
Business Effectiveness
Develops, prioritises and implements business strategies based on existing and emerging market conditions
Integrates knowledge of the business, market conditions and customer intelligence into business planning process to achieve mutually-profitable growth
Rigorously tracks and monitors key performance indicators and adjusts business plans accordingly
Actively incorporates relevant Healthcare Compliance Guidelines into business plans and tactics
Qualifications
What We Are Looking For
The successful individual will have excellent business partnering, analytical and communication skills. You will have experience within the FMCG environment and be able to demonstrate the following:
A proven track record of strong commercial performance from sales, profitability and share point
Can do attitude, proactive and solution orientated, ensuring we capitalize on growth opportunities
Strong commercial acumen and excellent numeracy and analytical skills
Experience of running a whole account or at least 1 category within a large account
Ability to identify sales-driving opportunities and drive business effectiveness
Ability to engage your customers and collaborates with Kenvue experts to identify areas of opportunity and alignment to develop strategies that build joint business value
Adapt to evolving business conditions and see them as an opportunity to take calculated risks that enhance business outcomes
Ability to build and harvest great relationships both internally and externally to achieve strategic business objectives
High level of autonomy and enjoy networking to achieve results
Excellent verbal and written communication skills, and the ability to write compelling, articulate business cases for new commercial solutions
Ability to shape plans and connect with the wider organisation
Deliver on key KPI commitments
What’s In It for You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time, & More!
Learning & Development Opportunities
Employee Resource Groups
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary Location Europe/Middle East/Africa-United Kingdom-England-High Wycombe
Job Function National Accounts
Req ID: 2407020695W
J&J Family of Companies
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