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Position Information

Posting NumberSRGV7635

Working TitleREGIONAL SECURITY OPERATIONS CENTER (RSOC) COORDINATOR

Number of Vacancies1

LocationEdinburg, Texas

DepartmentInformation Security

FTE1

FLSAExempt

Scope of Job

To coordinate and oversee the outreach and onboarding of partnering organizations across the South Texas economic region with the Regional Security Operations Center ( RSOC ). Responsible for building strong partner relationships to help ensure their successful transition into the RSOC services, continuing satisfaction with ongoing partner collaborations, and fostering growth and expansion of new and emerging RSOC services.

Description of Duties

• Responsible for promoting RSOC services offered and coordinating and connecting with potential partner organizations to ensure their successful onboarding with the center.

• Coordinates center’s day-to-day onboarding functions and activities are carried out in accordance with specified objectives.

• Plans, develops, and executes outreach strategies to engage prospective partners who could benefit from RSOC services.

• Responsible for building strong partner relationships to ensure a successful transition into the RSOC services, continuing satisfaction with ongoing partner collaborations, and fostering growth and expansion of new and emerging RSOC services.

• Presents the value proposition of our RSOC services, including tailoring services to meet partner organizational needs.

• Maintains a database of leads, interactions, follow-up activities, service offerings, and service selections.

• Serves as the primary point of contact for new partners during the onboarding of partnering organizations.

• Plans, coordinates and schedules onboarding meetings and activities.

• Provides partnering organization with clear instruction and guidance on RSOC services and expectations.

• Monitors, tracks and ensures partner onboarding milestones are met and maintained.

• Develops, conducts and coordinates informational training sessions to familiarize partners with RSOC platform.

• Addresses partner inquiries and ensures ongoing support obligations are met.

• Monitors, evaluates, and reports onboarding and support effectiveness and metrics through assessments, surveys, and feedback.

• Evaluates, analyzes and suggests enhancements to RSOC services based on customer feedback and the effectiveness of operations.

• Participates in the hiring, training and evaluation of assigned staff.

• Develops, cultivates, and maintains working relationships with internal/external departments/agencies and other organizations associated with and/or receiving benefit from the program.

• Participates in university committees and meetings as needed.

• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

Bachelor’s degree from an accredited university.

Preferred Education

Bachelor’s or Master’s degree from an accredited university in training and development.

Licenses/Certifications

None.

Required Experience

• Three (3) years of experience performing closely related duties, including program planning/coordination/management or

• One (1) year of the required experience with a Master’s degree. Knowledge of information security risk management practices, security operations practices, organizational development, and cybersecurity best practices.

Preferred Experience

Experience with customer onboarding project management or implementation. Experience in developing and delivering presentations to various stakeholder groups. Experience in report writing. Experience working in an Information Security Office. Knowledge of project management processes. Experience in coordinating events, workshops, or conferences.

Equipment

Proficiency in the use of a personal computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred). Use of standard office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Exposure to standard office conditions. Indoor activity, exposure to fluorescent lighting, computer emissions, and confined space. Frequent standing, sitting, listening, and talking. Frequent work under stress, as a team member, and in direct contact with others. Job involves moderate amount of walking daily, occasional bending and stooping and infrequent lifting and climbing. Travel and weekend work is required, including travel to meetings and training outside the area. May work extended hours. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.

Other

Strong attention to detail and ability to problem solve. Ability to function independently and as a team player in a fast-paced environment. Demonstrated ability to develop and maintain collaborative working relationships with varying constituencies and teams. Exceptional planning and organizational skills. Superior communication and customer service skills.

Physical Capabilities

N/A

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date06/21/2024

Grant Funded PositionNo

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth

Social Security Number

Gender

Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.

If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Quick Linkhttps://careers.utrgv.edu/postings/43310

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a current UTRGV employee?

• Yes

• No

• • Are you now, or previously, employed by The University of Texas System or any of its institutions?

• Yes - I currently am employed by the UT System or its institutions

• Yes - I have previously been employed by the UT System or its institutions

• No - I have never been employed by the UT System or its institutions

• • Please select your highest level of completed education.

• 6th grade education

• 10th grade education

• High School Diploma or GED

• Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

• Bachelors Degree from an accredited university

• Masters Degree from an accredited university

• Ph. D. or other terminal degree from an accredited university

• None of the above

• • Please provide the field of study for your education:

(Open Ended Question)

• • Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

• Less than 1 year

• 1 year

• 2 years

• 3 years

• 4 years

• 5 years

• 6 years

• 7 years

• 8 years

• 9 years

• 10 years

• Over 10 years

• • Do you meet the minimum requirements for this position?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application

• Curriculum Vitae

• Unofficial Transcripts

• Reference Letter 1

• Reference Letter 2

• Reference Letter 3

• Certifications and Licenses

• Training Certificates

• Other Document

• List of 3 References

• Unofficial Transcripts 2

• Unofficial Transcripts 3

• Letter of Interest

• Unofficial Graduate Transcripts

• Additional Document