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Job Information
Broadridge Financial Solutions DBA Operation L1/L2 Manager- SQLServer (Hybrid - Flexible Options) in Edgewood, New York
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are seeking a highly skilled and detail-oriented DBA Operation L1/L2 Manager to join our team. As the DBA Operation L1/L2 Manager, you will be responsible for Planning, organizing, and directing the day-to-day activities of our database systems. You will lead a team of DBA Operator L1/L2 professionals and collaborate with cross-functional teams to ensure optimal database performance and support the organization's data management objectives.
Responsibilities:
Lead a team of around 10-15 DBA Operator L1/L2 professionals globally, providing guidance, training, and support.
Perform routine database administration tasks, including installation, configuration, migration, patches, and upgrades of database systems including setting performance goals, providing regular feedback, and conducting performance evaluations.
Define and communicate key performance indicators (KPIs) for the team, ensuring alignment with department and company goals.
Monitor and track team performance against set KPIs, identifying areas of improvement and implementing necessary actions.
Ensure compliance with service level agreements (SLAs) for incident response, problem resolution, and service request fulfillment.
Develop and maintain team documentation, including standard operating procedures (SOPs), guidelines, and knowledge base articles.
Collaborate with other managers and stakeholders to prioritize and allocate resources for database projects and initiatives.
Provide regular reports and updates to upper management regarding database performance, incidents, and projects.
Continuously evaluate and improve the team's processes and workflows to optimize efficiency and effectiveness.
Lead regular team meetings and training sessions to ensure ongoing development and knowledge sharing.
Requirements:
Bachelor's or equivalent degree in computer science, engineering, information technology, or a related field.
Proven 5+ years work experience as a SQL Server DBA or similar role, with expertise in database administration for large-scale systems.
Familiarity with cloud platforms (AWS, Azure, Google Cloud) and their RDBMS databases.
Minimum of 3+ years of experience in Windows, Unix or Linux.
Minimum 3 years of experience leading a team of DBA professionals.
Strong knowledge of database monitoring and management tools.
Excellent troubleshooting and problem-solving skills.
Strong communication and collaboration abilities to work effectively with cross-functional teams.
Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
Evidence of ongoing professional development and commitment to staying updated with industry advancements.
Responsible for performance management, staff development, and decisions regarding staffing and hiring.
Oversee the delivery of database service activities.
Experience and knowledge of monitoring and monitoring tools e.g., SCOM, Datadog,
Experience with issue, change control tracking softwares e.g., Remedy-ITSM, JIRA.
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.
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Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.
Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .
We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
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