Military Spouse Connection Jobs

Description Approach and Deployment (What to Do & How to Do It) Ensure positive Patient Journey experience is top priority for this position. Provides personalized service in attempting to exceed customer expectations. Utilizes management as a problem-solving resource. Appropriately modifies approach or behavior when dealing with an individual with different backgrounds, values, or predispositions. Demonstrates awareness of customer's goals Considers the impact of decision and actions Maintains a positive disposition Embraces unavoidable change rather than resisting. Respond efficiently and meet timelines for communication requests from management. Provide well thought out feedback for team training needs and account training needs. Include the "what and the how" about content development and delivery of the information. Results - Performance Measures (How to Measure Success) Positive Patient Journey Positive feedback from field offices Other Duties (Non Measurable) Support Northland Employee Corporate and/or Department Guidelines. Check and verify quality. React to change productively and handle other essential duties as assigned. Job Requirements [Knowledge, skills and abilities for performance of essential duties] Minimum education, certification and experience requirements: Education: High school degree preferred or equivalent work history Experience: Technical support experience preferred Experience multi-tasking during live customer interactions Knowledge Familiarity with hearing aids/firmware/software systems preferred Excellent knowledge of Microsoft office products and other computer software programs preferred Skills & Abilities Talent for learning new concepts and new computer programs Excellent problem solving and analytical abilities Effective communication, influencing and interpersonal skills Well-developed computer skills including experience with MS Office Ability to organize and multitask between patients, phone and computer Ability to handle confidential data in a professional manner Able to manage changing priorities and deadlines Comfortable with new projects and assignments as needed Ability to train others Spanish speaking a plus but not required Responsibilities Exercise of authority or supervision over others: NA Budgetary Responsibilities: NA Confidential Information: Patient information Required Communication: External: This position has direct communication with patients, manufacturers and other vendors. Internal: This position communicates regularly with the admin, retail and sales staff Work Context Working Conditions: Typical office conditions; ability to work remotely Equipment Operation: Typical office equipment The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. #LI-EB1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) All American Hearing is an Equal Opportunity Employer Minority/Female/Vet/Disabled.