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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12161811

Description

Job Overview:

The Food and Beverage Supervisor is responsible for effectively using all assigned food and beverage personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guests service needs in the restaurant and beverage areas are identified and implements programs designed to ensure proper guest service. Provides leadership and direction for assigned employees in the restaurant/beverage areas and supports all Casino initiatives throughout the property.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focusing on our guests.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Assists Food & Beverage Managers in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operation\'s ability to reduce or contain costs or generate additional revenue
• Helps develop and implement customer service training programs as needed; Ensures that the restaurant/beverage areas support the Casino by providing outstanding service to VIP guests and during special events
• Assist Food & Beverage Managers implementing cost control procedures and standards of performance; Administers scheduling programs to ensure the highest service levels with maximum productivity
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Acts immediately on all customer complaints and takes corrective action as needed
• Oversees personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions, and release of personnel
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments, and scheduled entertainment from disseminated pre-shift information
• Assumes special projects as needed at the direction of the immediate supervisor
• Ensures sufficient inventories are maintained to meet the needs of the operation
• Other duties & responsibilities as assigned

Job Requirements:(please ensure you meet the listed requirements prior to applying)

High School diploma or GED required or currently enrolled and complete a GED program within 6 months from start date as a condition of continued employment

Associates Degree in Related fieldrequired

• ORTwo (2) years Food and/or Beverage Supervisory experiencerequired
• OROne (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Departmentrequired
• ORTwo (2) years experience in the hiring positions Departmentrequired

Must be twenty-one (21) years of age or older

Experience in multi-shift, complex organizations; Problem solving and decision-making ability

Must have extensive knowledge of food products and service techniques

Must be familiar with financial data and cost control techniques

Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required

Excellent verbal and written communication skills

Ability to coordinate multiple tasks at once with minimal direction

Ability to compile, ompute, and analyze pertinent data needed for reports

Ability to work with computer-based time and attendance, and/or client-booking systems, as well as the Micros Point of Sale system

Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team

Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment

Ability to adequately and successfully perform all aspects of this position

Must possess a high level of maturity, dependability, and punctuality

Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats

Must successfully pass a job interview, including a guest