Military Spouse Connection Jobs

A position providing computer hardware and software support to ACC\'s end users in a timely and effective manner. 40 hrs./week, scheduled between 7 am and 6 pm arranged M-F some weekends and holidays on request. General Responsibilities: Provides support to end users on a variety of issues Identifies, researches, and resolves technical problems Responds to telephone calls, email, and personnel requests for technical support Documents, tracks, and monitors the problem to ensure a timely resolution Manages IT inventory and supplies Knowledge and Skill Requirements: A general understanding of the principles and concepts of computers and networks Good customer service skills Good analytical and diagnostic skills Education and Experience: Experience with one or more MS applications, preferably Office 365 Experience with MS Windows 10 Professional/Enterprise, Android, and IOS operating system(s) Good written and oral communications skills, strong attention to detail and willingness to follow directions and established procedures with minimal supervision High school graduate or equivalent, some college preferred 0-3 related experience in Desktop Support General Competencies: Adapts to change, open to new ideas and responsibilities Communicates well (written and verbal), delivers presentations, has good listening skills Perform tasks with a computer. Email, research, interaction with others via the internet. Creating and editing documents typically with utilizing MSOffice; word documents, spreadsheets and create a slide presentation (Power Point). The level of proficiency is defined by the requirements of the position held Good listener, committed to finding solutions to problems, works well with difficult people Works well with internal and external customer, promotes a positive image of the company, and strives to solve issues raised by customers Able to reach fact-based decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit and/or the organization; provides individuals information so that they can make accurate decisions; is timely with the information. Effectively communicates up and down the chain of command Takes action, seeks new opportunities, and strives to see projects to completion within the job description boundaries Creative, offers new ideas, risk taker, amenable to change Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback Information organized and accessible, maintains efficient workspace, manages time well Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks Strives to understand contributing factors, works to resolve complex situations Manages workload, works efficiently, and meets goals and objectives Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement Looks for opportunities to increase knowledge, works to increase responsibility, and strives to achieve personal goals Meets deadlines, establishes appropriate priority, and gets the job done in a timely manner Accountable to team, works to meet established deliverables, appreciates view of team members, respectful aintains current understanding of technical processes/equipment, uses technology to increase In your cover letter please answer the following: Have you completed the following level of education: High School Diploma? Are you authorized to work in the United States? Must be willing to undergo a background after an employment offer has been made?