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Description:

Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A, is looking for Mechanical Claims Specialists to join our growing customer contact team. As a Mechanical Claims Specialist, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center.

Responsibilities:

• You will be part of a team that reviews, investigates, and authorizes minor mechanical claims based on a wide range of established contract guidelines

• You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims

• You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents

• You will be using tools such as AllData, Mitchell, and other Labor Guides to obtain labor times for specific minor mechanical repairs

JMA is looking for 6 Automotive Claims Specialists. These Reps will be taking calls from dealerships and car owners to field questions around mechanical claims.

The three main calls they will take will be:

• Dealerships calling with repairs required on car to determine if the repairs needed will be covered by the auto warranty, they will have a list of guidelines that will allow them to determine if the claims should be approved or denied.

• Car owners will be calling to understand why a claim is either approved or denied.

• Car owners will be calling to determine what they should do for an issue with their car. The rep will advise them the process required to get a quote and next steps to determine if the repair will be covered.

Overall they will need to be using their mechanical knowledge to understands the issue with the automobile and then advise the dealership or customer what is approved, denied or what the next steps in the process of claim is needed.

Skills:

automotive industry, ase certified, customer service, AllData, Mitchell

Top Skills Details:

automotive industry,ase certified,customer service

Additional Skills & Qualifications:

2+ Years of mechanical experience or mechanical claims experince

ASE or other Automotive cerification preferred (can be expired)

Strong Communication Skills / Computer Skills - use of multiple programs to determine claim

Experience with Labor guides - They use All Data (plus not required)

Experience with Scan Tools (plus not required)

Interview Questions:

• Where they have worked

• Their automotive or mechanical experience

• Most challenging project at X company

• Tell me about a time you have dealt with an irate customer

• Tell me about a time you had to assist a customer

• What parts have you worked on specifically

• Have you used a scanner and when have you used one

• Situational customer service questions

• Where have you done automotive work

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.