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About the Role We are currently seeking a Manager, Customer Success to oversee our team of Associate Customer Success Executives within the Tax & Accounting organization. The successful candidate will be responsible for leading the team in providing exceptional first-year support to new customers, collaborating with sales and onboarding teams, and developing best practices within the customer success organization. This role is essential in ensuring a seamless transition for customers, fostering a positive experience, and contributing to the long-term success of our customer base. Job Responsibilities Team Leadership:Manage a team of Customer Success Executives, providing guidance, support, and mentorship to drive performance and professional growth. Strategy Development:Help build and refine the customer success organization's best practices, strategies, and procedures. Collaboration:Work closely with sales and onboarding teams to ensure a cohesive customer journey from initial sale to ongoing support. Customer Experience:Oversee customer experiences to ensure satisfaction and success within their first year of service. Performance Monitoring:Track and analyze team performance against customer success metrics, implementing improvements as needed. Customer Escalations:Act as the point of contact for escalated customer issues and ensure effective resolution. Renewal and Retention:Contribute to customer retention and growth strategies by identifying opportunities and risks and connecting outcomes to the right teams. Resource Management:Allocate team resources effectively to meet customer needs and organizational goals. Reporting:Provide regular reports on team performance, customer feedback, and success metrics to senior management. About You Bachelor's degree in Business Administration, Management, or a related field. 3+ years of experience in customer success or account management, with at least 1 year in a leadership role. Proven track record of managing and leading teams to achieve customer success and retention goals. Strong communication, interpersonal, and presentation skills. Strategic thinker with the ability to analyze data and translate insights into actionable strategies. Proficient in CRM software, customer success platforms, and office productivity tools. Ability to work collaboratively across departments to enhance the customer experience. Experience in creating and implementing customer success best practices and processes. What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps ts customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. #LI-DM1 Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings to know more. More information about Thomson Reuters can be found on . As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.