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Title: Clinical Appeals Analyst

Location: 4613 University Drive Durham NC 27707 United States (Onsite)

Duration: 6+ months

Pay rate: $41.75/hr (On W2)

Job Description:

The Clinical Appeals Consultant is responsible for supporting the increased workload in the Claims Department, particularly due to an increase in Behavioural Health claims. This role involves providing clinical consultation within the Appeals Department, managing the appeals process to ensure compliance with various criteria and requirements, and handling complex member and provider appeals. The ideal candidate will have experience with Behavioural Health claims and appeals processing.

Responsibility:

• Provide clinical consultation with non-clinical staff within the Appeals Department.

• Coordinate all aspects of the appeals process to ensure compliance with medical necessity criteria, Corporate Medical Policy (CMP), contract provisions, NCDOI, legislative, federal and NCQA requirements, as applicable.

• Assist with Level 3 appeals as required.

• Analyse complex/non-routine member and provider appeals and grievances for all lines of business, excluding FEP, by reviewing CMP, contract provisions, legislation and/or NCQA requirements.

• Identify appropriate documentation collection from multiple external sources such as pharmaceutical companies, attorneys, providers, etc.

• Present analysis and documentation to appropriate physician committee, benefit administrators and BCBSNC leadership, as necessary.

• Initiate claim adjustments on individual cases when necessary.

• Provide written documentation of case determinations to appellants and/or all involved parties in a timely manner as required by mandates and legislation.

• Identify trends and high-risk issues to make recommendations to address future exposure.

• Identify and take corrective action on appeals that result from noncompliance of contract provisions, appeal guidelines and/or CMP.

• Create action plans to educate internal employees of benefit misinterpretation and/or claim system errors

• Answer member/provider questions via incoming telephone calls in a professional quality driven manner.

• May handle complaints/grievances as defined by the federal government.

• Coordinates with external vendors and provides requested information as requested.

Hiring Requirements:

• Licensure: Must be a Registered Nurse (RN) licensed in the state of North Carolina with a minimum of 3 years of clinical experience. Alternatively, candidates can be Licensed Practical Nurses (LPN), Physical Therapists (PT), or Occupational Therapists (OT) licensed in the state of North Carolina with at least 5 years of clinical experience.

• Clinical Experience: A minimum of 3 years of clinical experience for RNs or 5 years for LPNs, PTs, or OTs.

• Appeals Experience: Previous experience handling appeals is required, with a preference for those with Behavioural Health claims experience.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.