Job Information
Members 1st Federal Credit Union Assistant Branch Manager I in Duncannon, Pennsylvania
Reference #: 1613 Overview
When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly, a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality. Responsibilities
The purpose of the Assistant Branch Manager I is to support an environment that delivers an exceptional experience for both members and associates. This role is directly responsible for the success of the branch by assisting the branch in meeting and exceeding member expectations and supporting a member-focused culture. This includes guiding all aspects of branch operations, assisting with growth of deposits, loans, and service ratio of the branch. A significant degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to member issues.
With moderate budgetary responsibilities, this role provides superior service, drives associate staffing & development plans, ensures compliance and credit union standard, drives internal branch growth and service and executes lobby engagement. This position has very limited supervision of work and communicates, interacts and collaborates effectively to provide exceptional member service. In addition, the ABM I, selects, trains, develops and completes performance appraisals and development plans for staff. The ABM I will also ensure compliance through the adherence of all credit union policies & procedures and accuracy of staff's work, demonstrates and fosters a consultative sales culture with members and staff, influences, educates and connects branch associates, partners, and members to technology. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.
SKILLS: * Decision making requires analytical ability, judgment and ingenuity * Courtesy, tact and diplomacy are essential elements of the job * Excellent communication and interpersonal skills * Advanced consulting * Strong ability to coach and develop individuals by equipping associates with the tools, knowledge and opportunities that they need to fully develop themselves personally and professionally * Ability to demonstrate empathy * Advanced organizational and time management skills * Advanced financial problem-solving and analytical skills * Familiarity with PCs and applicable software
PREFERENCES: * None
CORE COMPETENCIES: * Effective knowledge * Accountability and self-management * Teamwork and leadership * Communication * Innovation and problem-solving
WORKING CONDITIONS/PHYSICAL DEMANDS: * Ability to communicate effectively in English, both orally and in writing * Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch * Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading * Sufficient manual skill for operation of PC keyboard and other standard office equipment. * Ability to stand or sit for extended time periods * Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage * Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects Qualifications
1-3 years of total related experience in retail financial services Does this position require a valid Drivers License?
No
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities