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Enterprise Digital Sales, part of Microsoft's SMC and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will engage a dedicated set of enterprise customers to identify and achieve their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work collaboratively across teams while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Customer Obsession. If you have a passion for driving digital first solutions and delivering customer satisfaction, we invite you to learn more about Enterprise Digital Sales and the value we bring to our customers, partners, and one another, every day.

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses.

Digital Sales Enterprise Support is seeking a Sales Manager to help Microsoft drive the appropriate amount of Support adoption for our Enterprise customers. You will have an opportunity to lead a team responsible for Unified Support and Enhanced Solution revenue spanning multiple Enterprise Operating Units. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

As a Sales Manager, you will lead a team of Support Solution Area Specialist focused on both renewals and new business who remain engaged with our customers to ensure they are supported throughout all stages of their product lifecycles. This opportunity will allow you to serve as a coach helping our sellers develop deep business acumen across Microsoft’s portfolio of products and services and hone their solution sales and networking capabilities by leading consultative customer conversations and collaborating on the planning, orchestration, and execution of end-to-end cross-sell and up-sell opportunities with internal, external, and partner stakeholders.

We are looking for leaders who embrace uncertainty, take risks, collaborate, and coach. As a Digital Support Sales Manager, you will manage a team of highly talented and skilled sales specialists, driving the day-to-day execution to exceed business performance targets and coaching team members. This opportunity will allow you to help our customers digitally transform their businesses, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Deliver success through empowerment and accountability by modeling, coaching, and caring

• Customer Engagement: You will identify trends, assess risk, and create performance plans in weekly deals and pipeline reviews with senior leadership. You will ensure that team meets and exceeds monthly, quarterly, and annual team targets by generating sales pipeline; and for your sellers who have responsibilities to manage pipeline end-to-end, ensure they accelerate and drive active opportunities to close

• Stakeholder Engagement: Coach your team to collaborate and leverage internal and external stakeholders to develop customer and partner relationships that build, expand and effectively progress opportunities and pipeline through the sales cycle within assigned territory. Facilitate and lead internal communication with the account team and senior-level leadership to get support for your team and eliminate barriers to success

• Operational Excellence: You will provide reports in a timely manner on sales targets & key metrics and contribute to correction-of-error plans as needed. You will play a pivotal role in driving adoption of new tools and processes, and data/operation rigor to provide accurate on-time reporting of business insights to reach strategic goals

• Technical Skilling and Development: You will mentor sales team to drive sales conversations through call coaching of their customer sales calls and an understanding of the solutions to support the customer

• Digital Tools and Programs: You will execute Digital Sales excellence through use of tools such as Sales Accelerator, LinkedIn to better identify, connect, and engage with customers and key decision makers and promote professional brand

• Effectively lead your team through change, keeping them motivated and focused as customer needs and market conditions evolve in a digitally enabled environment

Qualifications

• Sales or account management experience

• OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND technology-related sales or account management experience

• Extensive solution or services sales experience

• Proven people management experience

• Business level (or above) French language skills

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .