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Job Information
Dubai Holding Guest Service Executive (Russian Speaker) - Concierge - Jumeirah Mina Al Salam in Dubai, United Arab Emirates
About Jumeirah & the Hotel
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.
About the Job:
An opportunity has arisen for Guest Services Executive to join the Concierge team at Jumeirah Mina A 'Salam . The main duties and responsibilities of this role:
Understand the complaints/issues, carry out all the relevant equipment’s to the site, diagnose the situation and the repair needs, carry out repair, replacement and maintenance works as directed/needed.
To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
To place emphasis on and sell in-house restaurants, facilities and other destinations.
To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
To reconfirm guest flights and leave confirmation messages to guest.
To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
To report and log guest comments ensuring complaints are resolved as soon as possible.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Previous experience in a multicultural environment.
Proficiency in English and Russian
Previous experience in a similar position within a 5* luxury property
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.