Job Information
Dubai Holding Executive Housekeeper - Jumeirah Al Naseem in Dubai, United Arab Emirates
About Jumeirah & the Hotel
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An opportunity has arisen for an Executive Housekeeper to join the Housekeeping Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:
Manage day-to-day operation of the department, ensuring all service standards are met in line with standard operating procedures.
Participate in the preparation of the Annual Business Plan to ensure housekeeping operation is adequately represented.
Liaise with other managers in the Rooms Division to monitor service quality, plan unique guest experiences and to discuss operational problems to maximise guest satisfaction.
Monitor and analyse products and offerings of competitive hotels (local and international) to benchmark and keep up to date with the latest trends to maintain competitive advantage.
Ensure cleanliness standards throughout the hotel are kept at the highest standard including (but not limited to) Rooms, Public Areas and Back of House.
Ensure the department is as productive as possible, ensuring Rooms profitability is achieved.
Understands the impact of the department’s operations on the SBU financial goals and objectives and manages the department to achieve/exceed budgeted goals.
Responsible for preparing, reviewing, updating, and maintaining departmental budgets, policies and procedures, operations manuals, training plans, audits and checklists and ensuring strict compliance with quality control standards.
Ensure all safety rules, emergency procedures and fire prevention regulations are strictly enforced in line with Jumeirah HS&E standards to ensure guests' and colleagues’ safety.
Effectively oversee the control of cleaning supplies and guest supplies (receiving, recording, handling, and storage) to minimise losses and maximise the use of resources.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Minimum of 10 years experience in Housekeeping with a luxury 5-start property, managing a large volume of rooms.
Strong leadership and managerial skills
Excellent communication and interpersonal abilities
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.