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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We are seeking a skilled and motivated Analyst in to join our dynamic IT Operations team. This role supports enterprise information systems housed within our facility, supports automated and secure centralized data centers, large computer rooms, corporate facilities, and other company locations. The ideal candidate will ensure a stable operating environment and maximize the use of system facilities. Developing effective relationships with business stakeholders and various end users is essential. This role ensures that required IT services are identified, developed, and supported to the satisfaction of stakeholders, and establishes and maintains service level agreements while serving as the main point of contact for all service issues.

Key Responsibilities:

• Function as the primary point of contact to support for desktop, laptop, and server hardware issues.

• Install, configure, and maintain operating systems and software applications.

• Set up and troubleshoot network hardware including routers and switches.

• Perform regular maintenance and updates on hardware and software.

• Diagnose and resolve technical issues related to workstations, servers, and network devices.

• Assist in the management and maintenance of IT inventory and documentation.

• Collaborate with other IT team members to ensure seamless operation of the company’s IT infrastructure.

• Provide training and support to end-users to improve their technical skills and usage of IT resources.

• Participate in on-call rotation to provide after-hours support as needed.

• Develop effective relationships with business stakeholders and various end users.

• Establish and maintain service level agreements and be the main point of contact for all service issues.

• Manage user accounts, permissions, and access control lists (ACLs).

Required Qualifications:

• Excellent problem-solving and analytical skills, with attention to detail.

• Extensive knowledge and experience troubleshooting workstations, laptops, and server hardware.

• Proven experience with the setup and troubleshooting of routers and switches.

• Excellent communication skills and the ability to work well with a team.

• Previous experience in a desktop support or similar IT support role.

• Previous experience in server room maintenance and management, up to and including planning, installing, cabling, and configuring of routers, switches, servers, and other network devices.

• Bachelor’s degree in computer science, Information Security, or Business Administration. (Or equivalent experience).

• Microsoft Certified Professional (MCP) certification.

• CompTIA A+ certification. (Or equivalent experience).

• CompTIA Network+ certification. (Or equivalent experience).

Internal Salary Grade: 10F

Work Schedule: Monday – Friday (In office) 40 Hours

(Some weekend work and participation in on call support is required)

Last Day to Apply: July 7, 2024 at 11:59 PM EST

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company: UNITED PARCEL SERVICE

Category: Buildings & Systems Engineering

Requisition Number: R24004724

Location: Doraville,Georgia