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Job Family: Internal Services

Req ID: 420982

Intern, Digital Enterprises Services- Doha, Qatar

We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant international team.

Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities and ecological footprint in the discrete and process industries. Ready to unlock the full potential of technology?

Join our Digital Industry as the Customer Service Support Engineer and help us re-imagine the world by finding solutions and making the world a more inquisitive place for tomorrow.

You‘ll make an impact by:

• Liaison confidently and effectively with clients on a regular basis, addressing their inquiries, providing technical insights, and building strong relationships to drive sales opportunities.

• Collaborating closely with the sales team to identify and qualify potential clients, understanding their Digitalization needs and challenges.

• Ensuring cohesive communication between the sales, pre-sales, engineering, and customer support teams to ensure seamless project handoffs and successful implementation of our solutions.

• Providing efficient and accurate technical guidance throughout the sales cycle, addressing technical concerns, configuring solutions, and offering tailored recommendations to match client requirements.

• Supporting the field services team to manage Siemens's install base at customers by documenting/delivering reports, support for providing the AOS (Asset Optimization Services) reports and organizing for the service industry mall access to the key customers.

• Promoting the enterprise service portfolio include, not limited to cybersecurity services, energy management, predictive maintenance.

• Ensuring that the customer's system is updated to the latest software, quick fixes, and hardware.

• Preparing upgrade plans for the customer's systems.

• Providing technical assistance to meet required company objectives of quality and customer satisfaction.

• Attending technical training that includes systems and instruments, application, process control, communication, and safety.

• Providing data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.

• Supporting the Service Sales Manager as required to secure orders and service agreements.

• Providing support for document preparation and align with the project team to obtain customer's approval per document specification and schedule.

• Coordinating with customers for product-related issues and report it to the dedicated team for further support.

• Referring customer requests to company specialists (consultants) as required.

• Working in a team environment in a leadership position as well as a contributing member

Your success is grounded in

• Bachelor or Masters student in Electrical, Automation, or Computer Science Engineering.

• 0-1 year of work experience

• Proficiency in Data Analytics, Artificial Intelligence, and other Industry 4.0 technologies.

• Strong interpersonal skills, problem-solving ability, and a customer-centric approach are vital for success in this role.

• • Knowledge of expertise: Industrial control systems, basic knowledge of PLC programming languages such as ladder logic, sequential function charts, etc., SCADA, DCS, HMI, PLC, etc

• Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and understandable manner.

What else do you need?

• Creative Thinking abilities

• Good planning and organizing skills

• Ability to create & Innovate

• Presentation & Communication (written and verbal) skills

• Teamwork & collaboration skills

• Basic financial Understanding

You’ll benefit from:

• 2 to 3 days of mobile working per week as a global standard.

• Diverse and inclusive culture.

• An environment where everyone can bring their whole self and feel a sense of belonging.

• the foundation to develop personally and professionally.

• Extraordinary variety of learning & development opportunities

Create a better #TomorrowWithUs!

We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That’s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time.

Please note: Only complete applications can be considered in the selection process