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Top Skills' Details

1. Minimum three years of experience with classroom and learning space technologies (e.g., Extron, Crestron, Epson, Christie, Polycom). Experience with video conferencing tools (e.g., Zoom, Teams, Webex)

2. Lead projects for the installation, upgrade, and maintenance of classroom and institutional audiovisual technology. The projects managed can be small for a single area or room, or large comprising multiple rooms on different campuses, and involving technology such as controllers, large video displays or walls, projectors, microphones, videoconferencing equipment, and web-conferencing systems.

3. Experience with help desk ticketing systems and customer service workflow. Effective user of Microsoft Office suite of applications.

Description:

The Audiovisual Support Specialist is responsible for ongoing planning, installation, support, and operation of audiovisual equipment in instructional spaces, meeting rooms, and special event locations. The individual in the position is responsible for managing special audiovisual projects, maintaining audiovisual inventory, and providing day-to-day operational support.

Primary Duties and Responsibilities include, but are not limited to:

· Provide oversight and specialized support for audiovisual technology in instructional and event spaces/locations.

· Work at scheduled events and meetings to provide assistance and technical support. Ensure equipment is properly setup and broken down in a timely manner.

· Test the technology in instructional and event spaces to ensure proper operation. Perform advanced troubleshooting and repair of audiovisual systems.

· Assist users with hardware and specialized software applications.

· Coordinate repairs and vendor service calls for institutional audiovisual equipment and obtain estimates for parts as required.

· Install or assist with the installation of audiovisual equipment such as projectors, switchers, controllers, and extenders.

· Monitor help desk inbox for audiovisual problems and resolve issues in a timely manner. Collaborate with other IT team members as needed to troubleshoot technical issues.

· Provide short-term solutions for rooms with audiovisual system issues and devise solutions to eliminate downtime.

· Leverage software tools to remotely manage and troubleshoot problems with audiovisual devices

· Maintain accurate system inventory, documentation, storage, and security of equipment.

· Create and maintain documentation of associated operational procedures.

· Lead projects for the installation, upgrade, and maintenance of classroom and institutional audiovisual technology. The projects managed can be small for a single area or room, or large comprising multiple rooms on different campuses, and involving technology such as controllers, large video displays or walls, projectors, microphones, video conferencing equipment, and web-conferencing systems.

· Develop requests for proposals (RFPs) for audiovisual projects.

· Participate in other projects as assigned.

· Participate in cross-department meetings to collaborate on projects and report on status. Attend management team meetings to review practices, report on the status of issues or projects, and provide input to improve operations.

· Partner with IT staff and other departments to develop faculty readiness with regard to the use of classroom technology.

· Stay current with emerging audiovisual technologies and their potential applicability to the College.

· Adhere to applicable policies and procedures.

· Perform other duties as assigned.

Skills:

customer service, Audio Visual Support, Crestron, microsoft office, help desk, ticketing system, ServiceNow, ITIL, CTS Certification, PMP Certification

Additional Skills & Qualifications:

EDUCATION REQUIRED

· Associates degree or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.

AVAILABILITY AND TRANSPORTATION REQUIRED

· Ability to work outside of regularly scheduled hours, including nights and weekends.

· Have reliable transportation to get to and from NYC and Westchester county campus locations.

EXPERIENCES AND/OR SKILLS REQUIRED

· Minimum three years of experience with classroom and learning space technologies (e.g., Extron, Crestron, Epson, Christie, Polycom).

· Excellent attention to detail and strong customer service skills.

· Excellent interpersonal, oral, and written communication skills.

· Effective and efficient with managing vendors.

· Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.

· Ability to work on multiple projects simultaneously, respond to shifting priorities, and work efficiently under pressure.

· Ability to lift fifty pounds.

· Effective user of Microsoft Office suite of applications.

· Experience with help desk ticketing systems and customer service workflow.

· A pleasant and collegial personality consistent with the mission of a service-oriented unit.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.