Military Spouse Connection Jobs

Title:

DJBOSS: Specialist Logistics Support -OCC

Job Description

At KBR, we are committed to fostering a diverse and inclusive work environment. We value and embrace individuals from all backgrounds and provide equal employment opportunities to all qualified applicants. Our company standards align with this commitment, and we strictly prohibit discrimination based on race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Specialist, Logistics Support-OCC

Summary

Under general supervision, provides first level contact and convey resolutions to customer needs, concerns and properly escalating unresolved queries to the next level of support. Tracking, routing, and redirecting deficiencies to correct resources/Annexes with the help of work control operating procedures and computerized tracking system (Maximo).

Duties and Responsibilities

• Responsible for utilizing operational plans, policies, and procedures to ensure Facility maintenance and other support services are taken care of.

• Serves as primary point of contact for all customer service work order issues; investigates and resolves customer complaints.

• Participates in the development and implementation of department’s safety work order tracking and reporting.

• Recommends and coordinates the work control support structure for the project by supporting other project functions.

• Coordinates interface between work control functions (e.g., Facilities, Fire department, HSE) to ensure efficient and timely customer support.

• Troubleshoots work control system issues, coordinates resolutions, and provides management with recommendations.

• Responsible for generating unscheduled Work Orders and dispatching them to relevant discipline/ departments for execution.

• Works with customers to ensure operational objectives, priorities, and schedules are met and communicated to management.

• Analyzes work processes and establishes performance metrics for measurement through daily system audits.

• Promote best practice within the team by actively participating in Operational toolbox talks.

• Collaborates with Environmental, Safety, and other Shared Services functional areas for contract-related operational functions.

Minimum Job Requirements

Requires an undergraduate degree and 1-3 years of relevant experience.

Knowledge, Skills and Abilities Required

• Ability to gather data, compile information, and prepare reports.

• Knowledge of planning and scheduling techniques.

• Ability to resolve customer complaints and concerns.

• Ability to communicate effectively, both orally and in writing.

• Ability to foster a cooperative work environment.

• Knowledge in using Maximo system would be an added advantage.