Job Information
Ser Metro-Detroit Career Coach (Reentry) in Detroit, Michigan
*JOB TITLE: *Career Coach
DIVISION: *Adult Services *
*DEPARTMENT: *Reentry Program
*LOCATION: *9301 Michigan Avenue, Detroit, MI 48210
*REPORTS TO: *Lead Career Coach
*FLSA STATUS: *Non-Exempt/Hourly
CLASSIFICATION: *Full-Time, Regular *
*APPROVED DATE: *4/3/2024
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*JOB SUMMARY: *Assesses Wayne County justice involved residents to determine eligibility into a regional grant program. Provides job readiness training, barrier resolution referrals, vocational training referrals, and placement assistance into subsidized and unsubsidized employment. In addition to its home office, this role also serves participants from SEMCA, Highland Park AJC.
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ESSENTIAL DUTIES & RESPONSIBILITIES:
- Interviews jobseeker to assess service needs
- Jointly with the jobseeker, develops an Individual Employment Plan (IEP) that identifies jobseeker interests, goals, needs, and placement strategy.
- Jointly with the jobseeker, develops a Discharge Plan that identifies next steps post-release.
- Assesses jobseeker's career and job readiness and recommends strategies to enhance their marketability including referrals to training and/or workshops.
- Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to services for jobseekers and prepares a plan of action. Refers jobseekers who are not job ready back partners for additional barrier removal services and/or academic reinforcement.
- Ensures jobseekers are connected with available job placement services, including recruitment events. Refers jobseekers to the Reentry Employment Specialist/Navigator job match, placement, and retention support.
- Actively screens caseload to refer candidates to Temporary Work Experiences (TWE), a form of subsidized employment designed to bridge those with little to no work experience with increased skill development in a work setting.
- Actively participates in all job search and placement events (fairs) and activities as assigned promoting teamwork, professionalism, courtesy, and jobseeker satisfaction.
- Cross-trains with the Reentry Career Services team in order to support program outcomes.
- Performs visits to other locations, jobseekers' places of residence, training providers' and employers' sites, as necessary.
- Participates in ongoing professional development and maintains current knowledge of best practices in workforce development.
- Manages a comprehensive caseload of no more than fifty (50) intensive jobseekers, ensures accurate documentation of case records in all appropriate databases (Wayne County database, LaunchPad, OSMIS).
- Provides follow-up services after job placement at intervals of once a month through the end of the program year for each assigned participant to ensure retention. Documents efforts and outcomes in participant CMS profile and case file.
- Works closely with referral partners (for barrier removal) and Employment Specialist/Navigator (for job retention) and other staff to ensure successful outcomes for jobseekers.
- Maintain case reporting in MIS systems and jobseeker's files.
- Performs other related duties as assigned by SERCO leadership.
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*SUPERVISORY RESPONSIBILITIES: *None
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JOB QUALIFICATIONS:
Bachelor's degree in a human services, related field and experience in career planning, placement, employment, training preferred.
Knowledge of education, training and community