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Spanning from Cardiovascular Units to Women's Health Centers, Emergency Rooms and Radiology Departments, Ultrasound is one of the most varied imaging modalities in all of healthcare. Because of this, Siemens Customer Service Engineers (CSEs) play a vital role in ensuring that sonographers can provide consistent, high-level care to patients in every part of a medical facility. Our professional CSEs do this using a mix technical expertise and top-notch customer service to keep Siemens Ultrasound equipment operating at our high standards for function and image quality.

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Customer Service Engineer.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer I, you will be responsible for:

• Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.
• Serve as the company's primary customer facing technical representative while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.
• Ownership of customer relationships with the goal of upholding a high level of satisfaction with optimum service delivery.
• Work closely with clinical and sales partners best manage and grow your install base.
• Troubleshoot and resolve both hardware and software issues with ultrasound equipment, either remotely or at a customer site.
• Manage installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.
• Work with Regional Service Director to achieve individual goals and targets for the region.
• Ensure all work, and equipment adhere to all state and federal regulatory requirements.
• Required to submit any documentation required to remain in compliance with serviceable repairs.

• Maintaining a clean driving record in compliance with company fleet vehicle policies. This position may suit you best if you fit the description below, and would like to do develop those skills in your career with Healthineers:

• Background maintaining electronic equipment, either in or out of a healthcare environment.

• Knowledge of MS Office software like Word, PowerPoint, Excel, and Outlook.
• Desire to work with our latest technology and learn about new software and hardware solutions.
• Passion to deliver customer centric solutions.
• Requires someone to work well without supe vision, be a self-starter and can independently manage their time/schedule.

• Willingness to travel and flexibility, for both day to day work and required company training. Required skills to have for the success of this role:

• Associate degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Expertise in troubleshooting, diagnosing, and solving complex technical issues.
• Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event of the CSEs.
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• Wide degree of creativity, leadership, and latitude is expected.
• Ability to complete multiple tasks with minimal direction.
• Ability to work professionally with all levels of hospital organization staff.
• Excellent organizational, time management, written and verbal communication skills.

• Ability to travel >75% of the time. Additional desired skills include:

• High attention to detail.

• Ability to organize and prioritize tasks resulting in consistent productivity.