Military Spouse Connection Jobs

Job Description

CORE WORK ACTIVITIES

• Meet each TNS personally to deliver the premium gift

• Introduce Encore program to all TNS guests for purchase

• Sell Encore packages to TNS guests who choose to purchase

• Complete all necessary documentation for the program including Encore purchases and other tracking as required

• Maintain minimum production standards for Encore Program

• Other duties and assigned tasks as required

• Position involves sitting, standing, and /or walking

• Processing of paperwork and computer data requires visual observation

• Ability to communicate clearly and concisely

Key Performance Indicators

(Note that specific targets may vary accordingly to current business strategy):

• Associate will be monitored twice a period and must achieve 90% proficiency.

• Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.

• Associate must not exceed 8 hours per tour.

• Associate must not fall below a 55% gross book to show rate in a given period.

• Associate's productivity should not fall below other standards as defined by management.

• Verify all packages sold by the Australian Call Centre Telemarketing unit

• Undertake administrative process of packages where applicable

• Activate current open dated pipeline of packages into available dates and tour slots

COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS

Analytical Skills

• Learning

Administration

• Telephone Operations

Interpersonal Skills

• Diversity Relations

• Customer Service Orientation

• Teamwork

• Interpersonal Skills

• Influence

Communications

• Telephone Etiquette Skills

• Listening

• Communication

• English Language Proficiency

• Applied Reading

Personal Attributes

• Integrity

• Positive Demeanor

• Dependability

• Stress Tolerance

• Adaptability/Flexibility

• Presentation

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture