Job Information
Fidelitone Field Operations Specialist in Dania Beach, Florida
The Field Capacity Specialist is responsible for establishing and maintaining a network of qualified Independent Contractors (ICs) to support business objectives. Will coordinate with General Managers to monitor ICs performance. Collaborate with General Managers, Regional Managers and Regional Director to support business growth, attrition of ICs generation and continuing to monitor delivery SOPS to meet/exceed customer standards. Coach, train and teach IC’s on our customers’ requirements
ESSENTIAL FUNCTIONS:
Contractor Business Management:
Research, identify and sign up ICs in specified markets
Maintain consistent vetting process for qualifying ICs based on Company, DOT and other legal requirements
Perform IC audits during load-out, uniform inspections, truck inspections ride-behinds, in-home, check-in and invoice validation to ensure industry- leading delivery service
Ensure process for IC paperwork and payout is accurate, understood and followed
Act as recruiting liaison between IC’s and location Managers
Maintain industry knowledge and pulse of IC pay by differentiated delivery service level
Recruiting and startup planning to support ’go live’ for new business
Support
Maintain a thorough working knowledge of all locations, clients within those locations and services offered
Coordinate IC interview with Operations Team
Quarterly Business Reviews with ICs and Managers
Provide IC rates for Business Development Opportunities
Other duties as assigned
Required Skills
Ability to develop and maintain rapport and effective internal and external relationships to support business success
Excellent verbal and written communication skills
Experience with Microsoft Office and other business systems
Understand P&L and sales profitability
Required Experience
Undergraduate degree in business or a related field preferred
5+ years of operations, management, systems/applications experience in logistics and supply chain service environments or delivery service providers
Experience with 3rd party contracts for delivery agents
Previous Business Development experience a plus