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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• In Contact Center Platforms, we strive to provide technology solutions that will help contact centers across American Airlines modernize the way they do their day-to-day work. You’ll develop relationships with stakeholders across the company as you define what problems they’re looking to solve, and you’ll find ways to use data to formulate a product strategy delivering contact center technology solutions.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals

• Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOpspractices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned

• Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention

• Coordinates with other Product team members to manage product dependencies and increments of value

• Performs continuous product discovery and offers valuable solutions that align to Product OKRs

• Understands the budgetary implications, related organizational constraints in factoring areas of focus

• Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.

• Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need

• Defines and maintains a healthy backlog, operating consistently in adopting organizational standards andpresents the backlog items with squads and external team members

• Seeks input from product, process and technology areas and balances time-sensitive improvements needed formaintaining both technical and product health

• Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security

• Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases

• Practices agility in discovering and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: productanalyst, user researcher, product owner, etc.) or 5 years of equivalent Product Management/Delivery experience

Preferred Qualifications- Education & Prior Job Experience

• Experience determining Product Market fit and defining a Go-to-Market strategyDemonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

• Relevant certifications in Product Management/Product Delivery field

• Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.