Job Information
FREEMAN Accounts Receivable Collections Associate in Dallas, Texas
About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The Credit & Collections Associate is responsible for account receivables through the collection of past due balances account reconciliation and providing exceptional customer service to internal and external customers.
This position will support our Finance team. It is eligible to work a hybrid schedule, generally requiring work in-office 2-3 days per week. This position is based out of Dallas, TX.
Essential Duties & Responsibilities
Accountable for reducing delinquency for assigned accounts
Calling customer directly requesting payment status on past due invoices
Responsible for prompt and accurate responses to customer's servicing questions and concerns
Investigate customer accounts with discrepancies or credit balances
Communicate and partner with other departments such as branches, accounting, and the sales team to resolve any issues to ensure prompt payments
Responsible for customer account reconciliations including credit memos and unapplied cash and refunds
Provide guidance for the AR /Cash Ap team to identify and apply for customer payments
Research open payments and provide swift correction action or detailed correspondence specifying delay in application for resolution
Work daily aging by keeping DSO at an acceptable company standards or Service Level Agreements (SLAs)
Identify and work with leadership on reducing risk daily by reporting and escalating to and through proper channels
Reconcile and work customer disputes with internal team by reporting all discrepancies
All other duties as assigned
Education & Experience
High School diploma or equivalent required
5+ years’ experience in commercial credit and collections
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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