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Position Summary: The Office Assistant 2 position will support the Registrar’s Office and the Cortland campus community by providing responses to email inquiries and managing the email ticketing system (TeamDynamix) along with performing general reception functions. Generous benefits of working for New York State, including, but not limited to, the following:Holiday & Paid Time Off:-Thirteen (13) paid holidays annually.-Thirteen (13) days of paid vacation leave (increases with years of service).-Five (5) days of paid personal leave annually.-Thirteen (13) days of paid sick leave annually.Health Care Benefits:-Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.-Family dental and vision benefits at no additional cost!-Pre-Tax Flex Spending Accounts: Health Care and Dependent Care.Additional Benefits:-Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).-NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.-Paid Parental Leave for all employees.-Public Service Loan Forgiveness (PSLF) https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service-Eligibility for various life insurance options.-Tuition Assistance.-Free access to our state of the art fitness center, the Student Life Center! https://www2.cortland.edu/offices/recreational-sports/Student-Life-Center/Major Responsibilities:Email Responses and General Reception:Manage the email ticketing system (TeamDynamix) by responding to all general inquiries and assigning specialized requests to appropriate personnel. This is the first point of contact for email inquiries.Provide general reception for walk-in traffic as a shared responsibility with other office assistants.Respond to phone inquiries as a shared responsibility with other office assistants.Student Record Updates and Maintenance:Upon receipt of appropriate documentation, update personal data and social security numbers in the student information system (Banner).Process change of program, major, minor and concentrations requests.Process change of catalog term requests.Virtual print or scan requests to the student record system (OnBase).Enrollment and Degree VerificationProcess requests for expects to complete and degree completion verification letters.Process enrollment verification requests.Process verifications from probation departments and federal investigative service inquiries.Process enrollment and degree verification requests received from the National Student Clearinghouse (NSC). This includes verifying the information, updating the record through the online portal of the NSC, or responding for more information/unable to verify.Required Qualifications:1. Permanent Competitive Appointment Options:You must hold or have held the title of Office Assistant 2 (Keyboarding) on a permanent basis or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be sent to people on the eligible list. You may also qualify if you are permanent in one of the Office Assistant 2 titles or Library Clerk 2. If you hold one of these titles, you must also pass the Civil Service typing test, which can be administered in the Human Resources Office.2. Non-Competitive Appointment Option:This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date (within one year of permanent appointment), employees hired under NY HELPS will have their non-competitive status converted to competitive status, without having to compete in an examination. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE QUALIFICATIONS-To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position.This position may be designated 55 b/c and is subject to verification of applicant eligibility. The minimum qualifications for this title are:One year of clerical experience where most work time is spent performing keyboarding, data entry, chart compilation or arrangement, or various tasks involving typing into computerized systems. The selected candidate must pass a keyboarding test that demonstrates the ability to enter text at a rate of at least 30 words per minute with at least 96% accuracy by completion of probation.EEO Statement:The State University of New York Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.

Minimum Salary: 41,399 Maximum Salary: 41,399 Salary Unit: Yearly