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Job Title - Department Business Support & Digital Content Manager - Business Support & Delivery Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Upper Ohio Valley Work Hours per Week 37.5 Requirements Bachelor's Degree preferred; Minimum of five years banking experience including digital banking, banking operations, technology or a digital product management role in another industry or equivalent combination of both degree and experience. Strong knowledge of digital banking, bank operations, technology, and customer/user experiences preferred. Minimum of two years' experience in a supervisory or leadership role. Job Description SUMMARY: Responsible for the management and oversight of Content Management platforms, with a focus on support services. Responsible for the oversight of the team of individuals that engage and interact with internal business teams utilizing WesBanco's content management solutions. The Business Support & Digital Content Manager will collaborate with his/her direct reports to create a working environment that puts our customers first, and excels at driving customer satisfaction at all touchpoints. Drives efficiency and effectiveness in daily processing by collaborating with stakeholders and utilizing automation. CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. INTERPERSONAL SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner. Ability to interact effectively across all levels of the organization, including senior management, branch network, other departments and vendors. Ability to accurately follow instructions, multi-task, listen attentively. Detail oriented with strong organizational skills. Able to work independently and meet communicated deadlines. Excellent verbal, written and presentation skills with the ability to define and solve problems. Team player with a positive outlook ESSENTIAL DUTIES AND RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Manages and leads a team of employees and ensures tasks are completed timely and accurately. Directs, manages and leads a staff including hiring, scheduling, training, preparing performance evaluations and making salary recommendations. Oversees the daily operation and performance of the content management channels. Maintain the quality, relevance and overall effectiveness of content management platforms. Responds to and resolves complex issues within the area of responsibility. Partners with our internal business partners to develop and cross-train on various content management solutions. Oversees the design, implementation and monitoring of processes and procedures related to assigned areas. Collaborates with stakeholders and champions for scalability and automation. Ensures effective use of applications and identify process improvement opportunities. Works with team to maintain process flow documentation for assigned systems and area of responsibility.