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We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Program & Curriculum Manager, Comp TIA A+, N+ will help to craft the design and direction of ed2go Programs. Working in partnership with product managers, instructional designers, content managers, and other colleagues, the successful candidate will help the team deliver innovative, high-quality products and provide timely support to internal and external partners.

This is a part-time, salaried position with an anticipated schedule of 25 hours per week.

What you'll do here:

Course Maintenance and Development

• Act as the liaison between instructors and the Content maintenance team on everything from minor updates to larger comprehensive updates as appropriate for each course.

• Perform formal reviews of course content for relevance over time and ensure our courses represent current requirements, certifications, and industry standards.

• Work as the subject matter authority on new course developments and course spin-offs.

Product Operations Support

• Support the product launch process, support new instructors, answer expert-level questions, and host webinars.

Roadmap Planning

• Work to ensure that our courses are best in class and well-informed via short-, mid-, and long-term planning.

• Perform competitor course reviews and collaborate with the product team to understand and predict trends and participate in product strategy.

• Work closely with product managers to complete product strategy documents, identify advisory board members, and preplan for examination changes, textbooks, and changes in other course assets.

Conversion Optimization and Business Development

• Attend internal sales training to help our employees understand the course, the associated careers, and the value proposition.

• Host webinars for prospective students to help them determine if enrolling is the right decision for them, and write blogs or other copy regularly to build authority and SEO.

• Support the Cengage Work cross-functional teams in efforts to maintain exam pass and course completion rates and obtain feedback from employers.

• Participate in B2B customer-facing presentations to help drive program adoption, build confidence, comply with regulations, etc.

• Serve as a connected resource in the industry to support B2B contacts for course evaluations and endorsements, advisor selection/support, and other community outreach.

• Support the identification of potential externship providers.

Instructional Support

• Understand instructor responsibilities and facilitate sessions for assigned students.

• Support course instruction by reviewing discussion board posts, answering questions via student email or by phone when needed, grading student assignments, and giving feedback.

• Review survey feedback, ratings, Discussion Area posts and communicate results and feedback to the instructors.

• Maintain the success and appropriateness of the course by following up on support issues involving instructors.

• Be accountable for understanding and communicating program details, including all post-completion steps, such as preparation tools for certification exams and job placement or externships.

Team Member

• Participate in department activities (team meetings, projects, social activities), attend "run-the-business" meetings, and embody the Cengage Ethos and Credo.

Skills you will need here:

Required

• Bachelor’s degree or equivalent experience

• CompTIA ITF+/TECH+ (soon to be Tech+), A+, N+, certifications

• 5-7 years experience in an IT role or similar industry capacity

• 1-2 years of people management experience

• 2-3 years of teaching experience in person and/or online

• Experience creating student-facing educational content

• Thorough, focused, and applies a collaborative approach to work

• Willingness and ability to learn new technologies and platforms

• Superior collaboration and communication skills!

Preferred

• Bachelor’s or Master's degree in a relevant field, such as computer science or information technology

• Familiarity with metadata tagging and accessibility standards

• Experience participating in the development of educational videos

• Knowledge of learning design and instructional design methodologies

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

The salaried compensation range for this part-time position is $43,531.00 - $69,589.00

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$77,100.00 - $123,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.