Military Spouse Connection Jobs

Information Technology (IT) Supervisor

Job Type: Supervisor/Manager

Pay Range $125,278 to $156,603

Location Colorado Springs, CO

Date First Posted 6/24/24

Applications are being accepted until: 7/9/24

*If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.

Information Technology (IT) Supervisor

***This job is eligible for relocation assistance to aid with the costs of relocating to the Colorado Springs area.

Colorado Springs Utilities is looking to hire an Information Technology Supervisor to join our team. If you are an experienced, IT professional looking for the opportunity to ideate and innovate with technical professionals in a dynamic environment this job is for you.

In this job, you will be responsible for system analysis, project support, and business engagement leading a team supporting our on-premises and cloud-based solutions systems management and monitoring. You will also lead the team in reviewing, planning, and designing organizationally impacting systems ensuring redundancy, resiliency, and disaster recovery while meeting all business requirements.

Key areas of focus:

• Collaborate effectively with all CSU IT teams and internal/external Business Partners to ensure the right technology solutions are selected to move the enterprise forward. Create a “can do” culture

• Proactive business engagement and capability mapping working with a team of Business Systems Analyst

• Provide thought leadership in Cloud Computing and DevOps leveraging this to shape the strategy, architecture, design, and implementation of the Enterprise impacting solutions

• Work with technology supervisors to execute the contract, purchase, and plan the onboarding of new technology solutions

• Lead a team of business systems, and applications analysts working closely with the Enterprise Architecture, and IT Operational teams to ensure solutions are technically sound meeting all must-have business, and Cyber requirements

• Ensure quality design, implementation, integration, and administration of IT systems, computer applications, and related programming.

• Monitor and measure the team's service level agreements (SLAs) and project deliverables. Produce reports detailing systems performance and utilization

• Utilize oral and written business communication skills to coach and train staff and work with Human Resources to address any performance concerns, as needed

• Supervise staff with hiring and pay recommendations, make work assignments, meet deadlines, and evaluate the performance

• Project manage initiatives/projects within the unit and mentor team members to do the same

• Research information technology advancements and industry trends against the unit’s technology and capacity need to forecast equipment and support needs

• Evaluate server/storage technology product providers through research and cost/benefit analysis on server/storage products, services, protocols, and standards

• Monitor vendor services and performance in accordance with those agreements

• Review/approve/pay bills and invoices and prepare/manage/report the unit’s budget

• Compliance with all Colorado Springs Utilities (CSU) regulatory requirements is also a significant component of the position

Who you are: You will bring a bachelor’s degree in Computer Technology, which is preferred, as well as experience in a leadership role within information technology as you will lead and direct the efforts of a team of technical professionals. You must have the ability to inspire, motivate, develop, and coach technical professionals, and the ability to collaborate and communicate professionally to all levels within the organization, either up or down, is necessary. We are also looking for the following so please make sure to highlight on your resume/application:

• Demonstrated success in working with customers within a fast-paced environment

• Demonstrated ability to work effectively in cross-functional teams and prioritize customer needs

• Extensive experience across all aspects of IT operations and management

• Proficient in installation, maintenance, operation, tuning, and troubleshooting of enterprise technology environments

• Skilled in ServiceNow platform usage, including CMDB management, Change Management, HR Service Delivery, Customer Service Management, Automation Engine, and IT service delivery

• Familiarity with cloud solutions and services (e.g., Azure, Amazon Web Services)

• Experience supporting highly available environments

• ITIL Certification: Certified in ITIL VI

• Proficient in IT service management, Service Level Agreement negotiations, and product lifecycle management

The military job codes/duty codes most closely related to this role are: 25A, 25G, 26A, 26B, 37A1, 37A2, 37A3, 37A4, 17C0, 6421, 6423, 6425, 6427, 9635, 9934, 9975, 9985

• Our Commitment to Our Employees… Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

• Time Off – Because everybody needs time off to recharge

• Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year

• Personal Leave –3 days per year of personal leave

• Paid Holidays –12 paid holidays per year

• Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather

• Vacation Buy – Purchase up to 40 hours of additional vacation time

• Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire

• Medical – Select from three comprehensive medical plans, starting at $0 per month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA). (effective the 1st of the month following your start date)

• Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements

• Dental – Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage (effective the 1st of the month following your start date)

• Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery (effective the 1st of the month following your start date)

• Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans

• Disability Coverage – Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase (effective the 1st of the month following your start date)

• Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more

• Long-Term Care Insurance (LTC) – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones (effective the 1st of the month following your start date)

• Life Insurance – Company-paid life insurance and supplemental coverage available (effective the 1st of the month following your start date)

• Tuition Reimbursement – Employees are eligible to receive up to $5,250 annually for Tuition Reimbursement

• Qualifying Public Service Employer – Payments made towards student loans may qualify for the Public Service Loan Forgiveness Program

ATTENTION :

• All positions will be posted for a minimum of 5 calendar days.

• Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate.

• Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas to include those with a STEM OPT extension ). Eligible applicants must be authorized to work in the United States.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.

Job Type: Supervisor/Manager