Military Spouse Connection Jobs

The Process - Research Specialist will assist with vendor integrations, as well as implementation of new products and services; will research complex customer inquiries.
40
Responsibilities include but are not limited to:

• Assist in resolving complex customer service issues that require additional research and communication with other departments in the bank; follow through to customer resolution.
• Use statistical methods to identify areas for operational improvement and make suggestions for streamlining processes.
• Identify different types of data that need tracking to improve business performance.
• Work on projects designed to improve quality, reduce errors and design new business processes.
• Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels.
• Work with management, support teams, customers and vendors to gather and analyze information and make recommendations.
• Actively participate in the testing efforts of all Treasury products when upgrades/enhancements/releases are being initiated on the respective platforms, including any core banking system release installs.

• Ability to prioritize, organize and follow through on projects.
• Excellent PC skills, including the ability to work with data from multiple systems.
• Excellent verbal and written communication skills.

• High school diploma or GED and a minimum of three years' treasury operations experience.
• Bachelor's degree with a minimum of two years' treasury operations experience preferred.

Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.