Job Information
PREFORMED LINE PRODUCTS COMPANY Product Support Engineer in Cleveland, Ohio
We are seeking a Product Support Engineer who will be responsible for matters related to new product development and technical support for new and existing product lines, both domestically and world-wide.
Essential Functions:
- Provide technical support to customers, sales network, customer service personnel and international subsidiaries.
- Initiate new project requests.
- Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development.
- Monitor progress on new product development, and work with Engineers on existing products to make changes necessary to meet changing requirements of customer or industry standards.
- Work with engineering to write and release industry focused seminar papers based on laboratory and field research.
- Analyze and resolve product malfunctions and complaints.
- Visit customer locations to provide product training.
Travel Requirements:
- Travel when required with sales network personnel in support of sales efforts and to identify new opportunities (10-20%)
Qualifications and Requirements:
- Bachelor's degree in mechanical or electrical engineering
- 2+ years of experience in the markets PLP serves or with the products PLP uses.
- Good verbal and written skills as the position deals with both internal employees and customers.