Job Information
CRH Ohio Limited Customer Service Representative in Cleveland, Ohio
Western Reserve of Cleveland is currently seeking a Customer Service Representative to join our office support team.
Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Halls Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.
As a Customer Service Representative (CSR), youll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.
Why youll love working here:
- - We offer a full-time, Monday-Friday work schedule.
```{=html}
``` - - Competitive hourly rate of $19/hr. with bonus
```{=html}
``` - - Youll receive paid time off (PTO) at a generous accrual rate.
```{=html}
``` - - Youll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
```{=html}
``` - - Were a stable and growing family-oriented company who regularly offers career advancement opportunities.
```{=html}
``` - - We believe in upskilling our employees and promoting from within.
```{=html}
``` - - Youll have the opportunity to utilize Culligan equipment in your home free of charge!
What youll do:
Customer service:
- - Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
```{=html}
``` - - Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
```{=html}
``` - - Handle both routine inquiries and complex issues with professionalism.
Product and service knowledge:
- - Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
```{=html}
``` - - Offer product/service recommendations and educate customers.
Issue resolution:
- - Identify, troubleshoot, and resolve customer problems effectively.
```{=html}
``` - - Collaborate with other departments to address customer concerns and provide solutions.
Time management:
- - Efficiently manage and prioritize tasks to meet individual and team performance goals.
```{=html}
``` - - Meet deadlines and response times while maintaining quality in work and customer interactions.
Documentation and reporting:
- - Accurately document customer interactions and transactions in customer service software.
Safety:
- - Workspace must be kept clean, organized, and free of clutter and tripping hazards.
```{=html}
``` - - Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.
Where youll work:
Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones this means you must be ab