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About the Department

At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our legacy Injectable Finished Products (IFP) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At IFP, you’ll join a global network of manufacturing professionals who are passionate about what they do.

What we offer you:

• Leading pay and annual performance bonus for all positions

• All employees enjoy generous paid time off including 14 paid holidays

• Health Insurance, Dental Insurance, Vision Insurance – effective day one

• Guaranteed 8% 401K contribution plus individual company match option

• Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave

• Free access to Novo Nordisk-marketed pharmaceutical products

• Tuition Assistance

• Life & Disability Insurance

• Employee Referral Awards

  At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.

  The Position

  Primary purpose is to be a System Engineer for PSnet with responsibility for maintaining and operate IT infrastructure and providing a shared global IT infrastructure for Product Supply (PS) in Novo Nordisk, based on PSnet. Responsible for ensuring operational excellence. Responsible for ensuring a standardized platform world-wide in PS to establish strong relationship with users, owners, customers, and suppliers.

  Relationships

  Manager.

  Essential Functions

• Operate, maintain and support Infrastructure services as follows:

• Operation and maintenance of Global Information Technology Operations – Production Infrastructure (GITO-PI) infrastructure services

• Handling incidents, requests, and changes in NN service management tool

• Follow GITO-PI standard Operating Procedures

• Follow GITO-PI standard Change Procedures

• Take responsibility for deliveries to line of business in accordance with agreed Service Level Agreements

• Support life cycle management activities together with GITO-PI product teams

• Take technical responsibility for managing major incidents (issues critical to IT and business continuity)

• Drive process optimization and automation initiatives to ensure optimized delivery of standard services

• Stay up to date with the latest trends and developments in network security

• Ensure that the infrastructure is maintained in a qualified state by follow procedures in our quality management system

• Follow all safety & environmental requirements in the performance of duties

• Other duties as assigned

  Physical Requirements

  Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.)

  Qualifications

• High School Diploma or equivalent with high level technical certifications (Network Certifications such as Cisco, SolarWinds, Wireshark, CompTIA, Cybersecurity, AWS, cloud, etc.) required

• Bachelor’s degree in Software Engineering, Computer Science, or relevant field of study from an accredited university preferred

• Certification in an IT System Administration/Engineer discipline (e.g. Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), etc.) required

• Minimum of five (5) years of experience with assigned infrastructure services, automation, and technologies from large corporations required

• Minimum of three (3) years of experience covering specification, design, implementation, maintenance, and automation of solutions in large organizations required

• Minimum of three (3) years of experience working within a manufacturing environment required, pharmaceutical manufacturing environment preferred

• Minimum of five (5) years with Server Operations including in depth knowledge of System Monitoring Tools, Virtualization Platforms & deployment of servers, System Patch Deployment Technologies, Communication Flows & Firewalls, IT Security Controls such as Application Whitelisting/Anti-virus, & Experience with system monitoring & analysis tools required

• Minimum of three (3) years with Domain Service Administration including in depth knowledge of Active Directory, Microsoft Identity Management, DNS, DHCP, LDAP, Group Policy Management, User Management, required

• Minimum of three (3) years with File Services Operations including File Shares, GxP Data management, Automated File Transfer Services, required

• Understanding of security aspects of supported IT infrastructure services and technologies required

• Understanding of generic infrastructure related technologies preferred

• IT Services and IT process knowledge required

• Communicate standards in an easy understandable form on all levels of the organization – globally required

• Ability to demonstrate a global mindset required

• Strong general business understanding a plus

• Stakeholder Management preferred:

• Build strong relations to Line of Business on NN sites, primary in the supported region

• Collaborate with Line of Business System Managers within supported region

• Collaborate across products/technologies inside the Americas HUB

• Collaborate across products/technologies with GITO-PI DK and GBS

• Collaborate with the Operations Manager, GITO-PI Senior Architects, and Global Firewall Engineers on technical solutions within supported region

• Collaborate with GITO-PI Quality Compliance Analysts and GITO-PI Service Managers to ensure infrastructure is maintained in a qualified state

• Agile skills a plus:

• Support the Agile way and support the processes e.g., DSU, DEMO, PI Planning

• Knowledge on Agile principles and methodology

• Knowledge on Agile tools e.g., Kanban

• Understanding of the Agile mindset and culture

• Level of independence, innovation and initiative preferred:

• Contribute to identifying innovative improvements and bring suggestion

• Collaborate with external consultants for implementations of standard infrastructure and security services

• Independent decision making preferred:

• Launch of initiatives to secure close global cooperation and coordination with sites

• Since the area of responsibility and point of contact is wide, the degree of independent decisions is high in order to secure a smooth daily operation

• Extensive knowledge of and experience with regulatory requirements preferred

• Excellent written and oral communication skills preferred

• Large degree of flexibility and the ability to work under strong time pressure preferred

• Ability to manage and prioritize tasks efficiently preferred

• Experience in using appropriate root-cause analysis tools and techniques required

• Exceptional customer-facing skills required

  We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

  At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

  Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

  If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.