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Job Description

Technical Project Manager

Zapopan, Jalisco Mexico or Mexico City, Mexico

Looking for a Technical Project Manager to implement Observability & Managment projects in OCI

Folowing skills.

Experience with Project Manager methodologies and tools.

Experience Implementing Linux, Virtualization and Public and Private Cloud environments and Monitoring Tools on premise or in the Cloud

Experience working with Networks Concepts and Network appliances like Firewalls, Routers.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Responsibilities

Mánager de proyectos técnicos

Zapopan, Jalisco México, Ciudad de México México México

Búsqueda de un mánager de proyectos técnico para implantar proyectos de Observability & Managment en OCI

Habilidades de Following.

Experiencia con metodologías y herramientas de Project Manager.

Experiencia en la implantación de entornos de Linux, virtualización y nube pública y privada y herramientas de control locales o en la nube

Experiencia trabajando con conceptos de redes y dispositivos de red como firewalls, enrutadores.

Como miembro de la organización de soporte, su objetivo es ofrecer soporte y soluciones posventa a la base de clientes de Oracle y, al mismo tiempo, abogar por las necesidades de los clientes. Esto implica resolver consultas post-venta no técnicas de clientes por teléfono y medios electrónicos, así como preguntas técnicas sobre el uso y la resolución de problemas de nuestros Servicios de Soporte Electrónico. Como punto de contacto principal de los clientes, usted es responsable de facilitar las relaciones con el servicio de soporte y de proporcionar asesoramiento y asistencia a los empleados internos de Oracle en diversas situaciones del cliente y problemas escalados.

Como ingeniero de sistemas de asesoramiento, se espera que sea un miembro experto del equipo de resolución de problemas / evitación y que sea altamente capacitado para resolver problemas críticos del cliente extremadamente complejos (a menudo desconocidos anteriormente). Realizar las tareas asignadas con un alto nivel de autonomía e informar a la gerencia sobre el estado del cliente y los asuntos técnicos de manera regular, se espera que trabaje con una orientación muy limitada de la gerencia. Además, los clientes y los empleados de Oracle buscan al ingeniero de sistemas de asesoramiento para proporcionar asesoramiento técnico experto.

OTA-LAD-AFIRMM

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer