Job Information
MERRITT HOSPITALITY LLC Director Of Housekeeping in Cincinnati, Ohio
Director Of Housekeeping Job Locations US-OH-Cincinnati Requisition ID 2024-48918 Category Housekeeping Position Type Regular Full-Time FLSA Status Exempt Location Name The Westin Cincinnati Discretionary Performance Bonus Eligible Yes Tipped / Service Charge Eligible No About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Responsibilities Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas. Develop housekeeping and laundry budget. Develop and implement controls for expense management. Conduct periodic inventory of guest supplies, small equipment and linen as required. Utilize labor management tools to schedule and control labor costs. Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events. Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects. Ensure compliance of housekeeping and laundry standard operating procedures and policies. Operate department pursuant to OSHA requirements and guidelines. Comply with attendance rules and be