Military Spouse Connection Jobs

Description We are offering a role in the finance sector located in Chicago, Illinois, 60653, United States. The position is a Customer Service Representative focusing on credit management. This role involves answering inbound calls, providing excellent customer service, and maintaining accurate data entry. The employment type is temporary, allowing for a dynamic work environment.

Responsibilities:

• Accurately process customer credit applications.

• Maintain customer credit records with meticulous attention to detail.

• Resolve customer credit inquiries in a timely and effective manner.

• Monitor customer credit accounts and take appropriate action to collect delinquent payments.

• Communicate effectively, both verbally and in writing, with customers and internal staff on loan status, follow-up, and documentation requests.

• Provide excellent customer service to applicants regarding their loan applications.

• Assist with loan closings, including collecting documents, producing and reviewing loan documentation.

• Use Microsoft Excel and Word proficiently to manage and organize data.

• Correspond with customers via email and make both inbound and outbound calls.

• Schedule appointments with borrowers as necessary.

• Be fluent in Spanish to cater to a diverse customer base. Requirements • Minimum of 2 years of experience in a Customer Service Representative role or similar.

• Proficiency in answering inbound calls and managing both inbound and outbound calls.

• Experience in a call center customer service environment.

• Excellent customer service skills with a customer-centric approach.

• Experience in data entry and order entry.

• Proficiency in email correspondence and scheduling appointments.

• Experience with Microsoft Excel and Microsoft Word is required.

• Proficiency in Spanish Language is preferred.

• Experience in dealing with consumer loans.

• Ability to effectively handle multiple tasks in a fast-paced environment.

• Strong communication and problem-solving skills.

• High school diploma or equivalent qualification.

• Experience in handling customer queries and complaints to ensure customer satisfaction.

• Ability to work in a team and contribute to achieving team goals.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .