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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11993120

PRIMARY OBJECTIVE OF POSITION:

Directs and administers all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Assistant Front Office Manager to be fully versed on the Langham Brand Standards, Forbes Service Standards and Langhams Quality League model and communicates this information to the Guest reception team.

RESPONSIBILITIES AND JOB DUTIES:

• At all times strive to represent Langham in the most professional and courteous manner.
• Be well groomed and conform with the hotel\'s dress code ensures same for Guest Reception Colleagues.
• Be informed about daily operations and events.
• Is in the guest area during high traffic times to assist the front office team and to ensure smooth operations.
• Leads and motivates all Guest Reception colleagues to include hiring, training, communicating objectives for the day, disciplining, scheduling and performance evaluations to ensure adherence to all service and productivity standards.
• Rotate with fellow Assistant Managers as needed/required to perform duties of the Overnight Manager
• Checks and coordinates with room reservations, front office systems, supplies forecasting and department budget to maximize revenue. Compiles and reports, including: rate and availability calendar
• Ensure Show Time is conducted in all areas and all colleagues are fully versed in Langhams company philosophy, Brand Standards and Forbes service standards
• Communicates with guests and colleagues both verbally and in writing questions and provide clear direction in advising and instructing staff in work. Organizes, conducts and/or attends meetings to obtain and share information
• Ensures all colleagues are trained on defect resolution skills with appropriate follow up processes in place
• Implements and monitors all corporate marketing programs from LHG
• Ensures that Langhams 1865 recognition program for guests is in place and executed according to 1865/LHG standards
• Uses Quality League tools and creates a culture of empowerment for hourly colleagues to make decisions which will lead to creating great memories for our guests.
• Ensures that daily training is provided for technical skills, hospitality updates, communication, management, and organizational skills. Leads by example: Provides a high-quality service environment and promotes aggressive and engaging hospitality towards all guests.
• Assists in check in/ check out of guests or any related guest service activity.
• Perform other duties as requested. For example, special requests from guests.
• Be knowledgeable about all emergency plans and know how to act upon them. Report any unusual occurrences immediately to the Director of Security, Hotel Manager or the Managing Director whichever is most appropriate.