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Key Responsibilities:

Security Operations Management:

• Develop, implement, and manage all security policies, protocols, and procedures.

• Conduct regular security audits and risk assessments to identify potential vulnerabilities and recommend corrective actions.

• Coordinate with local law enforcement and emergency services as needed.

Team Leadership:

• Recruit, train, and supervise security staff, ensuring they are well-prepared to handle all security-related tasks.

• Schedule and oversee shifts to ensure 24/7 security coverage.

• Conduct regular training sessions on safety protocols, emergency procedures, and customer service.

Crisis Management:

• Develop and implement crisis management plans, including evacuation procedures.

• Lead the response to security incidents, ensuring proper documentation and follow-up actions.

• Maintain calm and control during emergencies, coordinating with relevant parties to ensure swift resolution.

Guest and Employee Safety:

• Ensure all security measures are in place to protect guests, employees, and visitors.

• Handle guest and employee concerns related to security and safety promptly and professionally.

• Promote a culture of safety and security awareness among all hotel staff.

Surveillance and Access Control:

• Oversee the installation, maintenance, and operation of surveillance systems.

• Manage access control systems to prevent unauthorized entry and ensure only authorized personnel have access to restricted areas.

• Regularly review and update surveillance and access control policies.

Compliance and Reporting:

• Ensure compliance with local, state, and federal laws regarding security and safety.

• Prepare and submit detailed reports on security incidents, investigations, and other relevant activities.

• Maintain accurate records of all security-related activities and incidents.

Budget Management:

• Prepare and manage the security department budget.

• Ensure cost-effective use of resources while maintaining high standards of security.

Qualifications:

• Bachelor’s degree in Criminal Justice, Security Management, or a related field.

• Minimum of 5 years of experience in security management, preferably in the hospitality industry.

• Proven leadership and team management skills.

• Strong knowledge of security protocols, risk management, and emergency response planning.

• Excellent communication and interpersonal skills.

• Ability to remain calm under pressure and handle difficult situations with professionalism.

• Proficiency in security systems, surveillance equipment, and access control systems.

• Fluent in English; proficiency in Thai is an advantage.

Physical Requirements:

• Ability to stand, walk, and patrol the premises for extended periods.

• Ability to respond quickly to emergencies and security incidents.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.