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Position : Employee Communication and Engagement Professional

Location : Manapakkam, Chennai, IND-TN

Job Purpose :

In this role, you are responsible for developing, implementing, and planning for complex organizational change initiatives. The successful candidate must have the proven ability to lead transformation initiatives holistically. The candidate should also demonstrate the ability to manage change initiatives, facilitate effective meetings, and act as a trusted advisor to executive sponsors.

Essential Functions :

• Onboarding to offboarding

• Meet individually with each billable resource at least once a month at their main point of contact to ensure a feeling of connectivity with the company and ensuring customer satisfaction

• Work together with HR to ensure communication within the Company supports the employee engagement strategy

• Answer all HR related questions pertaining to onboarding, benefits, enrollment, etc.

• Ensuring employee leaves are tracked in leave management system and approve on time

• Weekly time entry, timecard reconciliation, and end-of-month customer billing tasks

• Implement and head up any client-specific processes

• Attend meeting with sales managers to gather feedback on the applicable individual's performance

• Address any reward or disciplinary issues as warranted

• Inform IT on any terminations for asset recovery and assist employees on the process to surrender client assets

• Serve as the point of contact for internal department leadership, providing feedback, taking the lead on any required coaching, etc.

• Head up the candidate and business referral program

• Market and assist replacing individuals rolling off projects

• Demonstrate service excellence and positive interpersonal relations in dealing with internal and external customers to maximize productivity and positive relations

• Participate and assist with company events.

Education:

Four years of college resulting in a Bachelor's Degree or equivalent

Experience:

• 5-7 years of professional experience

Special Knowledge, Skills, and Abilities:

• Excellent oral and written communication skills

• Strong attention to detail

• Ability to quickly establish rapport with people over the phone and in person

• High aptitude for learning

• Flexibility with scheduling meeting and or events

Supervisory Responsibility :

• This position does not have employee direct reports but does have oversight responsibility for vendors and/or contractors.

• This position has one or more billable full-time employee and contractor direct reports.

Work Environment :

The work is performed remotely or in an office environment.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Hawaiian Telcom and its subsidiaries is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at 513-397-0524 or send an email to ht.recruitment@hawaiiantel.com. If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!